"I purchased a cell phone from Sams club for one of my 5 Verizon Wireless lines that was eligable for an upgrade.I explained that I wanted the phone to be on a different line than the one that was eligable. The Customer Service person assured me all I had to do was activate it on the line that was eligable then transfer it to the line I wanted the new phone on. I paid for overnight shipping as I was excited to receive my new phone. When I received the phone it said YOU CAN CHARGED UP TO $300 IF YOU TRANSFER THIS PHONE TO A DIFFERENT LINE!!! I contacted Sams Cellular and they said yes that is correct if I tranfer it I will be charged. I now have to ship the phone back and they wont even ship it overnight. Return is ground ONLY!! I pay for overnight now have to wait a week before I can get the phone I want from Verizon. DONT GO TO THIRD PARTY VENDORS =( Customer service is horrible!!!"

"I purchased a King Size 6 pc bedroom set from Sam's Club online on March 8, 2011. They arranged shipping thru a 3rd party - and at a steep price of $399. The delivery company Sam's Club chose called me at work upon arrival at my house (I had my girlfriend and her mother there to allow them access to the house). The driver told me that his coworker no-showed for work and that there were three options - he could leave it on my front lawn and come back with someone the next day (he originally suggested putting in a garage that I dont have), my girlfriend and her mom could help him move it from the truck to the house or he would return it to Sam's Club. None of these were acceptable options to me. I came home from work immediately, moved in 4 of the pieces myself and helped him with the other 4 heavier pieces. Unacceptable.

I called Sam's Club to convey how disappointed I was with this service and they wiped their hands clean of it -- saying the delivery of the product, delivered as a result of a purchase on Samsclub.com, was not their responsibility. They said what happened was unfortunate and then asked "What they were supposed to do?" I said I would like a discount on the product and/or delivery and she said that would not possible.

Needless to say I will not be purchasing anymore products from Sam's Club and will ensure all my friends, family and interested parties know of this horrible service.

(Sometimes when I read reviews I think it must be a cranky old man or someone who hates everything. I'm actually a pretty laid back 34 year old who was simply taken-aback enough by this horrible service to come online and leave a review)."

"I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system."

"If you are considering joining Sams club, please read this review. I have been a member for about 12 years. Recently Sams club has added what they call e-values program. To be a member you already pay a $35 annual fee. Each and every time that I shop at Sams I am asked if I want to upgrade for another $10. The products that are offered at additional savings on the program I do not purchase anyway, so I always say no thank you. I might shop multiple times during the day at Sams to pick up a perscription, pizza, milk, etc. Each and every time I am asked to upgrade, each time I refuse. It is an annoying shopping experience. The last time I picked up a few items at Sams club, I was not offered the e-value program. How nice not to be acosted this one particular time. Got to the door to have my receipt checked and the cashier had charged me for an upgrade with out my consent. The savings and convenience will be missed, but I will not renew my membership again. Overall the savings are not worth being hounded every time I shop. Hope that this helps you in deciding to join the club."

"Sorry about spelling. I used my phone. So I ordered a home theatre system. So excited. Paid my money and got it all ordered. The delivery came saturday. Dang. They sent the wrong one. Called customer service......... Go ettet the prompts..... Ten minutes waiting. Finally I get out office is closed please call back monday thru friday. Moonset comes and I call back. They tell me will send you a return label. I asked are you gonna next day airme the correct item. No. we must receive that item before we send another one. To me that means waiting two more weeks on something I should already have. So they say you can take it to a clubv they will refund you. then reorder it pay for express shipping and we wil refund youthe shipping. Ok. I take out back. The club wil not giver me a refund becausei used visa. They said the online wil give me the refund. Ok so I left the item same called the online sport. Um no the club has to give you the refund. You have got to be kidding so twelve hourslater the club and online are arguing about who is to pay me. finally the club refunds me the money. I give them another chance I reorder it.pay for the express shipping. Ies been the days. They hhave not even shipped it. So much for delivery in one to two days. I swear this item better not be the wrong one again. And they still have not refunded the express shipping. I'm canceling my membership."

"I saw a doll on the shelves at Sam's club at Christmas time that had a warning on the box "this item contains lead- not for children under 3." I was shocked! I told the manager who really didn't care, so I went online to see if the doll was sold online. I found the doll and submitted a review. I gave it 1 out of 5 star and I included photos of the warnings on the box. At the end of the review it said my review would be posted in 2 to 3 business days and did I want contacted regarding this review. I said I would like contacted.

The review never showed up on Sam's club site and I never got a call. Be weary when reading reviews on their site as they are apparently censored. I skimmed through other reviews and only found items with 3 stars or greater, coincidence? I resubmitted my review and it too was never posted. This company seems to like to hide the truth.
"

"I ordered a gift basket for my mom and a present for my brother for Christmas on December 13th. She got the toy about 8 days after I ordered, so I thought the basket would be on it's way. I called the customer service line the day after Christmas because the basket never came. A woman said she didn't know what happened but she would have someone call me within 2 business days to figure it out. It is now January 2nd, with no basket and no call."

"For two days I closely followed the Sam's Club auction hoping to get a camcorder.At 4:50 yesterday I won the auction and purchased the camcorder for a very reasonable price. The kids were thrilled. Today I get an email from Sam's club saying that my "purchase" was cancelled due to the item being out of stock. When I check the auction site they are still auctioning off the exact same item. In fact when I looked there were fifteen in progress for the same item. What is wrong with this picture? Could it be that they did not want to sell the item to me for the price I bid? That is what I believe. When I called them the woman I spoke to could not believe it until she checked for herself. She said someone would get back to me. I wrote to Sam's club telling them how I felt and they wrote back stating it is out of stock. Not addressing one of the issues I brought up in my letter. It seems to me something very funny is going on and I intend to let everyone possible know about this unless I get the camcorder I purchased."

"I purchased a camera online and when I arrived at the store to pick it up I was told this is an open box item and the only item remaining. Never during the shopping experience was it indicated to be an open box item. I would NOT recommend samsclub.com. I did not have issues with the local store.
Update: I get a call from customer service that they have 3 "new" cameras (same model) in my store and I could pick up from store. I arrive at the store and they don;t have any! When I call them back they acknowledge that someone called with the same information but don't have a clue what happened to the items. Waste of time!
"

"On 5/9/2010 I took my Trailblazer to Sam's Club at 1615 S. Loop West, Houston, TX 77054, ***-***-**** to get my tires balanced. The technician who balanced the tires was Jamarcus. They completed the balance. The next day I needed to remove the tires to do some maintenance on my brakes. I started to loosen the lug nuts on the tires. When I started to loosen the lug nuts on the driver front, I noticed they were a lot tighter than the others. As I loosened one of the lug nuts, the stud broke off. The other lug nuts came off fine, however 3 of them were bent due to being overtightened. Sam's Club had overtightened these lug nuts on the driver front tire. The other tires' lug nuts were not overtightened. I took my vehicle in for repair the next day (5/11/2010) to an autoshop to get the stud and 3 lug nuts replaced. To replace the stud, the autoshop had to remove the wheel, caliper, and rotor. This took an hour of labor. The total to repair the stud and 3 lug nuts was $110.57, which I paid out of my own pocket. I returned to Sam's Club on 5/15/2010 to complain and get a reimbursement for my repair costs due to damaging my stud and lug nuts. I spoke to the manager named Marietta. I gave them a copy of the autoshop receipt in addition to the broken stud and one of the bent lug nuts. They denied the reimbursement (after Marietta spoke with her store manager) a few days later claiming I had no proof. In summary, I would like a reimbursement for $110.57, the cost of the repair of the stud and lug nuts that were damaged by Sam's Club."

" Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise. I feel that I have been very patient in dealing with this, but my patients have just about run out. In 15 days I will return here to post and update to this issues.
Update: I did receive a refund check from Sam's Club for the defective DVD Burner within 8 days of it being issued. That was the only time something occurred in the time frame they promised. The entire process took over 4 months to resolve. While they won't tell you this when you are being asked to purchase the extended warranty be prepared to wait a long period of time. You’ll also need to call them frequently. "

"I have worked for the Sam's Club Customer Service line. And I can tell you right now, if you have an issue with the club, all we can do is notify the club that there is a problem they need to take care of. A Club problem is resolved on a club level. If you're not sure who to talk to a CSR from the 1-888 number will be able to have the right person call you.

Its a third party company, and Sam's Club is a client of the company. So when you call you're talking to hood rats and apathetic people.

I quit because I care too much about people and I was sick of getting the heat because some hood rat documented the call as "They ain't paying for der stuff" and the call was never handled.

There are two groups of people you speak to, a CSR that does and knows everything except Photo, and then theres Sam's club credit. so I have no idea why the prompt is that long at all.

So if you have an issue with your club, don't call. They won't help resolve it. Call your local club.
Anything else the CS line can help you with."

"i had bought the windows 7 home premium from here
but then the key couldn't be validated online
so i tried calling up the microsoft no that is provided in the booklet.
and then they give me another key for it..
its a lot of numbers.
and the operator told me its and original windows 7 Home Premium"

"On 23 Oct I ordered Window's 7 Family Pack from Sam's Club.com. My credit card was charged on 26 October. It was on the shelf at Sam's but $20 cheaper on line.

On 4 November I was told the order was canceled by Sam's since their vendor couldn't deliver it. They wouldn't even voucher it at the charged price for delivery when available.

I had no trouble getting it from another Internet Merchant with 2nd day delivery.

I will never order anything from Sam's Club again; customer support didn't even want to talk to me about the order."

"I bought their extended warranty for my laptop. Two months after factory warranty expired so did
my A/C power adaptor. Called their warranty company and they sent me a 90W aftermarket charger
for some unknown model. It had NO engineering stamps of approval, and it said it was for "Nottbooks" and its date was 5 years older than my laptop!!(I also bought a HP 90W charger from Sam's as a faster spare and wanted a 65W to replace the failed one that came with the laptop as a slower charger extends batery life and I only use the 90W when in a hurry) The second one they sent had a tip way to big. The third one had all the engineering stamps, was a 65W model, but when I tried to plug it in, when it would go no further, my laptop spit it out! It is about 5mm longer than the original and it actually popped out when I released it! I called and they told me to push harder, much harder and I refused to do that. I was afraid I might damage the internal plug of my laptop. Since I was not cooperating they refused to provide any more help. Sooo, I've been using the HP 90W extra charger since. Due to other life problems I have not messed with them, Sam's Club or Blue Raven their warranty company since. Now that things have calmed down I'm going to try again and this review is my opening salvo of many to come on as many websites as I can find that will let me post a comment. One rep claimed they bought and billed a real HP charger but it never got here. All they sent was aftermarket crap. A good aftermarket would have been fine but now those turds are going to give me a new HP or suffer the rath of the Texas triple damage deceptive trade practice law....in small claims court. I wonder if their attorney will show up for a $75 times 3 = $225 lawsuit (plus court costs). Heck, it might even be the original laptop price of $700 times 3. A Fraternity Brother now an attorney is looking into that for free! HAHA....I mean LOL. "