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Verified
1/5

2022-02-22

dissatisfied

"I requested a refund two hours after I purchased my product and I was told there are no refunds"

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Rep reply posted 2022-02-25
A rep from SaveOnIt.com, Softwarekeep, has responded:

“Hi there,
We're sorry, but we can't issue you a refund after you redeem the product key.
This is very clearly stated in the email with the product key we sent you.
Regards”


Verified
5/5

2022-02-22

Support agent Jesus – super helpful.

"Purchased Office 2019 and had trouble installing due to OS issues.
Jesus jumped right on it and guided me through a separate install that worked perfectly.
Answered all my questions along the way – even my "stupid" ones.
GREAT & HELPFUL CHAT SESSION!!!
David 2-21-2022
"

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Verified
5/5

2022-02-13

Great work!

"Fast and done! I used it immediately after it was loaded."

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Verified
5/5

2022-02-12

Danielle is an asset to your organization!

"I had some issues downloading and using Microsoft Home and Student with my Max Desktop. I spent several hours back and forth with several chats and it was very frustrating until Danielle answered my chat request! It was a very easy fix and seamless download and install after he told me what to do. Amazing the difference when someone actually takes the time to read and care to go the extra mile! I hope you appreciate the quality employee he is and give him a raise!! Thanks, Meg Kranzley"

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Verified
5/5

2022-01-17

Good experience!!!

"Initially I had trouble with downloading. I called their tech support and immediately was connected to an individual who walked me through step by step. Couldn’t be happier. Thanks "

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Verified
1/5

2022-01-01

Didn’t work

"Unable to download product on my system. Tried to download on another system but says was already used. Horrible experience "

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Verified
5/5

2022-01-08

Awesome experience.

"I was (almost) able to download the application for Microsoft Office 2019 Home& Student for Mac, just to get stocked somewhere in the process. I tried to contact you by phone and for some inexplicable reason my call at the number provided, did not get thru, then I initiated a chat with Daniel, he call me back and provided me with a US number, what a relief and a great surprise to learn that he was able to speak Spanish, that was awesome, he took control of my computer and solved my problem in no time at all. Great help, fantastic service, very happy with the program. I commended him. SOS Venezuela. Many thanks."

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Verified
5/5

2022-01-04

Great Price quick download

"I bought Microsoft Office best price around with a quick download to my laptop the software was installed and working perfectly in about 15 minutes. "

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Verified
5/5

2021-12-30

Was expecting issues but worked very smoothly

"Was expecting issues but worked very smoothly"

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Verified
4/5

2021-12-27

Just what I ordered.

"downloaded the sotware ordered, not as easy too install as I thought, but probably my fault. Did succeed and am pleased with the results. "

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Verified
5/5

2021-12-22

The purchase was fast and easy, received the key and easy to follow installation direction. I will be purchasing from them again.

"The purchase was easy, and the installation directions were easy to follow. I will be purchasing from them in the future. The pricing is some of the best I've found.

Eddie B.
"

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Verified
1/5

2021-12-22

Have not received my downloads that I paid for

"Haven’t received any emails to download what I ordered. I’ve sent personal emails to chase and someone else asking where my order is, and nothing no responses! So far I feel this company is a sham…"


Rep reply posted 2021-12-24
A rep from SaveOnIt.com, Softwarekeep, has responded:

“Hi there,
We have sent multiple emails to the email address you used for the purchase, and I have just resent it now as well.
Please check your inbox/spam folders.
If you need additional assistance, please reach out via live chat on our website. I am sure our agents will be able to help.”


Verified
1/5

2021-12-20

Poor Service Do Not Use saveonit.com

"horrible products weren’t delivered in the stated time requested a refund no response from them"

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Verified
4/5

2021-12-17

Worked Out in the End

"Initial purchasing was easy. I received a Thank You email immediately, then waited for the download link and Product Key. Paypal notified me that payment went through. More waiting. After an hour, I did an online chat and waited in queue, and waited. After replying to an email asking if I had any questions or problems installing, I did finally get the download link - more than 2 hours later. Installation was seamless, and I'm on my way now."

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Verified
5/5

2021-12-10

Outlook 2019

"Just fine! Software download was made available within 1/2 hour. Installed and in use without a hitch."

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