"The entire experience from start to end was excellent. At first I thought it would be difficult getting into the making espresso at home -- especially since I'm having everything shipped in to my home state, but that wasn't the case at all. After watching your numerous fun, but educational YouTube videos and talking to the knowledgeable staff over the phone. I am having a fun time with my new espresso gear. Of course I still have to gain experience and perfect my technique, but it's nice to know that I can always call and ask for help -- that's just something you can't get from those other large online retailers. Thanks! "

"SCG is GREAT!!! When i was doing research, I watched a pile of their videos. When I still had questions, the friendly and knowledgeable staff was just a phone call away."

"Everything was great! Thank you"

"Fast shipping, well packed, and on time!"

"I ordered this for my daughter-in-law and it arrived within just a couple of days and i shared a cup with her and the tea was awsome. "

"Seattle coffee gear delivers prompty and fast.
I love all the information available on their website. "

"received order promplty and correctly. Free shipping for $50 min order is nice too."

"I received a prompt response to my email inquiry followed by prompt shipping of my order!"

"We went to the Lynnwood Store a couple of months ago and had an opportunity to have the machine we were interested in demonstrated. The staff was very helpful with the questions we had. That was very helpful. When we ordered the machine, it came within 3 days. That was fantastic!! We did not get the CD that is mentioned in the paperwork so we went to there site to view some of the videos that pertained to questions we had. That was helpful. It was all good.

JD"

"Great products and great customer service.
Very knowledgable regarding their products and coffee."

"We bought the exact same model that we bought about 1 1/2 years ago. The first one, the grinder apparently clogged up and/or wore out. The refurbished unit was good and hopefully, the one recently purchased will last a little longer with periodic cleaning and vacuuming of the grinder."

"They are responsive to questions on the phone before purchase, and equally responsive after purchase. Selection is extensive and if you want to know all the details, there are many many videos to watch which will answer your questions in a humorous way.

Shipments were correct and on time."

"Refurb'd Via Venezia arrived, well packaged. Aided by a complete user manual downloaded from Saeco, I am pulling satisfactory shots."

"great customer service. Staff got my emailed question and really put thought into evaluating my needs and making a recommendation. "

"My new Via Venezia machine came immediately - happy! I called the store to get some technical help, and was able to easily swap out my old Barista foaming arm with the new one, so I'm a happy camper about the technical advice I got, as well! Also, Gail's videos are great - just a regular person instead of a too-smooth presentation. Thank you!"