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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-01-14

"I first found you guys on YouTube doing reviews for different models. They were such a help to me in selecting the right machine to get that I had to pick one up from you guys. ^_^ Thanks Kat and Gail "


Verified
5/5

2013-01-14

"Gear and service awesome. I bought a reconditioned Saeco Via Veneto and my home espresso was very good. Then I bought a conical burr grinder and it was even better. Love the reviews, the products and the quick shipping. Thanks."


Verified
5/5

2013-01-14

"The Seattle Coffee Gear customer rep. was very helpful in my final selection for a burr grinder (Rancilio Rocky). I was notified when shipped, and grinder arrived as scheduled - also well packed. Based on my experience, I would highly recommend this Company for purchase of their products. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-13

"Arrived as promised. Excellent service, Thank you!"


Verified
5/5

2013-01-13

"Multiple orders were shipped promptly.
The quality of our items we received lived up to
the customer and staff reviews posted.
We plan to take a trip to the retail store in Lynnwood
since we are so pleased with the online items ordered and customer
service.
"


JR2
Verified
2/5

2013-01-13

"While the web site is very easy to use I ordered a machine on Saturday morning 1/5 and it did not ship until the following Wednesday. As of Saturday 1/12 I still don't have my machine and its not going to arrive until next Tuesday. Since I don't have my machine I can't rate anything else.
"


Verified
3/5

2013-01-13

"I have not received my order as of today. 1-12013"


Verified
5/5

2013-01-12

"The folks at Seattle Coffee Gear have been great to work with and have set this espresso newbie up with an excellent starter system. Their willingness to answer questions in a fast and friendly manner post sale will have me returning to them for other coffee-related purchases whenever possible."


Verified
5/5

2013-01-12

"Quick delivery for a free shipping service. Very nice. Well packaged as well."


Verified
5/5

2013-01-12

"If I want information about anything related to coffee, I turn to Seattle Coffee Gear.
Joe
Des Moines, IA
"


Verified
5/5

2013-01-10

"The order arrived a day earlier than promised. But the trace option did not indicate where the coffee was in transit at any given time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-10

"Delivered quickly. Website was easy to navigate."


Verified
5/5

2013-01-10

"Stocked what I needed and delivered it fast."


Verified
4/5

2013-01-09

"Service was wonderful. No complaints.

Not happy about how product is advertized. The number of cups a French press will make of course depends on the size of the cups. But the particular number of ounces it will make should be exact. You are claiming more ounces than the container will even hold. That is dishonest and was why we had to exchange it.
"


Verified
5/5

2013-01-09

"Best price on a hard to find machine. Shipped promptly, with some extra goodies in the box. "