"A total rip off. They tell you you’re going to get all this money, then find silly reasons as to why you don’t qualify. I spent more money sending them the damn cds then I actually got back. Waste of money. Do yourself a favor and donate your old CDs to charity or sell them at a yard sale. Plus on top of it the customer service was pitiful. "

"I've been shopping on secondspin since they late 90's. Lots of awesome movies and music always, and some pretty good deals. They added vinyl a couple years back and I'm so glad they did! Awesome stuff, and some really cool exclusive pieces. Vinyl isn't used, so prices are a bit higher, but totally worth it."

"I just took advantage of the trade in bonus, and I loved it. Pretty quick turnaround for the check, took almost everything, and the added trade bonus was pretty cool."

"I've placed five orders so far and I've had no issues at all. Items come in a timely manner, great condition product, and great response rate from customer service!"

"Order placed Sunday, cancelled 5 minutes later. Get email from customer service at 8:30pm Monday saying order was already shipped. Very poor customer service."

"I sold over 100 CD's and they paid me less than half of what was quoted and only paid me 10% of my substantial shipping costs. From their web site: "You can ship your items to us any way you choose, but we recommend USPS Media Mail, since we will reimburse that amount. "

My CD's were quoted to be worth ~$65 and my shipping was ~ $55. They paid me ~$35 total. NEVER do business with these crooks!!!"

"Have been purchasing cds and dvd from this seller have probably experienced the worse for customer service. It is true that they will not willing accept items that are in poor condition they usually ask if it plays ok if so it should be ok even if the product is heavily scratched. They often send the wrong item so very careless shippers. For example if a remastered edition is advertised you have a 40% chance that that will be the one you get. Also if a limited ed or collectors choice item is advertised good luck if you actually get that particular advertised item. If you do not mind taking your chances donate or trash items that don't meet average standards this is the place for you to shop."

"Fair prices given for unscratched vs they want"

"Absolutely no problems with customer service. Great deals and selection!"

"Have fulfilled every current or obscure title I sought. Website easy to use, shipping quick and cheap and CDS arrive in good condition. "

"I sent over 200 videos and they sent me a picture back of a damaged box and said all the videos were missing when it arrived at their warehouse. Do not use this company!!!!!!! What a scam that I unfortunately fell for. "

"We have used this company several time......Roslyn in customer service lies and cheats customers
.. Sends out junk cd's some in awful shape....Liner notes torn and damaged....Will not refund any money for the JUNK cd's..... Cheats people on refunds if you are lucky enough to get one...
Don't buy or sell to these cheats.......73723"

"I ordered several out of print CDs and DVDs almost 2 months ago. First, they shipped them all to a mutilated version of an old address that had since been updated in their system, which resulted in the first shipment attempt being returned to them. Second, the reshipment process was completely broken - they sent a link to confirm corrected delivery address, and the link did not work at all, on any OS, from any of multiple computers and locations. After a series of lengthy delays in communication with their nonexistent email support (they don't give you any option to actually speak with someone), the order was reshipped to yet another bad address that did not match what was provided, and which caused USPS to reject the package due to a non-existent address. Throughout this entire cycle I continued to request tracking and status information which they would never provide until after it had already failed. Had they communicated on any reasonable timeframe over the 10 days of the failed proceedings, i could easily have intervened with the USPS to correct the matter for them (since they apparently can't be troubled to fix anything themselves). Then, they notified me by email again that my shipment would be retried AGAIN. once again i got the broken mailing address update link and once again had to go through a multiday mess of emails with customer service to confirm the address for shipment. In multiple emails over almost 2 weeks they continued to assure me my package had been sent, but that they couldn't provide tracking. After almost two weeks they contacted me again to inform me that they never shipped it as claimed and that their policy was not to reship it due to previous failed attempts. Absolutely unbelievably awful customer service and a clusterf*ck of an organization that has no clue what it is doing."

"I have sold to Second Spin a few times, never paid in the promised time, now a large shipment, 20 pounds, with tracking validating delivery on Oct 2, is "lost" in their warehouse. Unpaid. Poor experience, Will sell elsewhere from now on. And would never buy more from them."

"Have bought for times. Mostly old DVDs and a couple of BD. And so far all have played fine. Occasionally the packaging has excess stickers that when removing damages the sleeve art. More careful when removing stickers now. But they were the only source for some titles. And buying several at a time saves on shipping over Amazon used since they charge a flat fee even if you buy several items from the same source. Some of the DVD boxes are a little worn on the edges but acceptable.
"