"Placed a fairly large parts online order with the Parts Department. Called the store to clarify a couple of parts. Their staff was knowledgeable and friendly. The parts arrived swiftly and communication was prompt. Staff was friendly when I picked everything up. Will use them again."
"Great place to order toyota parts they always get me the right parts and great communication "
"Call in and spoke with the counter and was directed to site for sale"
"Ordered some spare maintenance parts and cab-side rail for my Tacoma during the Toyota sale. Received my order quickly and well-packaged. "
"fast service. Correct part. Will perchase from Serra Toyota again even though I have a local dealer here"
"I love my new floor mats, and the excellent service and delivery.
again thank you "
"Ordered left and right lower ball joints for my 2004 Toyota Tundra and replacement bolts. The left ball joint was the incorrect part. The packing slip showed correct part checked off and the bag containing the incorrect ball joint was clearly labeled with a part number that did not match the packing slip. Of course I did not realize they sent the wrong part until I had completely disassembled the driver's side assembly, ready to put the new part on. Had to reinstall the old ball joint wasting over 2 hours of my time only to have to do it all over again once I got the correct part from another dealer. Now it's been 4 days since they received my return and I still have not gotten a credit refunded to account."
"Fast shipping ,excellent over the top shipping and a great price compared to local dealer."
"Contacted Sierra Toyota after mistakingly placing an order. They were very understanding and cancelled the other immediately. Excellent customer service."
"If the listing states "with fluid" that doesn't mean brake fluid will be included with the master cylinder apparently. Then as luck would have it, day or so after I order, the same part is $250 or so less i notice due to promotional sale beginning. O well time to go to pick up some Toyota brake fluid so I can replace my master soon"
"Items ordered shipped e v e n t u a l l y. Communication as to the issue, was poor. When you have to dig as why the product hasn't arrived, you doubt the seller is legit. "
"I have ordered many parts from this dealership and they treated me well!
They also have the best prices around and sometimes they have extra 25% off."
"Ordered some parts online that were available for pickup quickly. Seamless transaction. "
"Received order today and have brake pads thrown in a large box with many air/oil filters with one small piece of foam that accomplished nothing. I’ll never buy from here again."
"Give me too many reasons to delay shipment "