"The day after I made my order, I was notified that the item was on back order, with no estimate as of the time it would be in stock. I was given the choice of either cancelling the order, or waiting for the item to arrive, and I replied choosing the first option (cancelling the order). To my surprise the order was delivered a couple of days ago -- meanwhile, unfortunately, I had already purchased the item form another site. I contacted customer service immediately explaining the problem and asking to return the item, but never received a reply."
"My new machine came promptly, was well packed, and I'm happily learning to use it. Great price and selection -- buying online was easy and I am already recommending Sewing Machines Plus to my quilting friends."
"I already pay $2.000.00 for my order and nothing is happening. Had to cancel classes and other things. If you do not have the quilting frame don't take the money until the order is send. If I do not get the frame soon I have to send the sewing machine back because of the 60 days return pol. and the it cost me more money? What is the problem? I understand it can be a delay bud that long????"
"Small problem with my order, the wrong foot pedal was sent. I called Sewing Machine Plus and it was taken care of immediately."
"I have purchased from Sewing Machines Plus before and have always had a great experience. This purchase was two items and they wrote to tell me that one piece was on back-order. The in stock part arrived 4 days after I ordered and then about 6 days later, the back-ordered part came too. I have never had anything but a good experience with this company and highly recommend them."
"Product arrived ahead of scheduled delivery date and was as advertised."
"I get new presser feet from your site. I buy what I wanted and then review what you have for sale in case there are some that I didn't know I needed and therefore didn't know that I wanted. They arrive VERY promptly, well packed and I have been extremely satisfied.
Plus, in reviewing your site, you seem to have just about everything any sewer would need.
I really appreciate that you provide educational material about what you sell.
THANKS"
"Have not received my dress form. Big disappointment. They need to let you know upon ordering about the backorder so you do not act like a kid with your nose pressed against the window for days..."
"Sewing machines plus went the "Extra Mile" for us on our order. Very impressed !!"
"Thanks for the easy to find and quick delivery without machine needles my business is done."
"I could not believe how fast I received my order. In addition a item was back ordered and I got the nicest phone call from a real live person informing of this. back order arrived pretty darn quick too. The packaging is really well done with plenty of packing material something missing in today's get it over night packing. Thank you Sewing Machines Plus I will be back :)"
"Thank You. Good customer service."
"I was very pleased with the speed of delivery of my new sewing machine case. My new puppy had chewed the corner of my featherweight case and damaged it, so I decided to buy a new one. The delivery time was great and my machine fits beautifully."
"Was very satisfied with my order and received it in a timely manner. Thanks!"
"When looking for a serger I thought I found the one I wanted and ordered it...only to think Oh no I want the Juki! I called and they cancelled my order and even asked to help answer any questions I might have and to help me place another order. I was very pleased with the customer service. variety of brands, price and shipping. I'm also enjoying my Juki!"