"My Juki arrived on time, can't wait to do a quilt on it !!!!"
"I ordered 10 bobbins and received 9. It was packaged in a small ziplock bag with no markings. I think they probably packaged it themselves. I am sure it was an honest miscount but no answer to my email about this. This is the only problem I have ever had with this company. "
"Order came quickly. Sews great!
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"Website easy to use. Ordered without incident and it arrived 4 days later! Wonderful! Finished my garment pronto! Thanks!!"
"I originally ordered a Singer Sewing/Embroidery Machine thinking that it would be great for me since my few of my friends have them and love them. I was extremely unhappy with it and I made an exchange for a Brother Innovis NV1500D and the customer service department were very helpful and kind with the process."
"The Arrow Gidget II is just what was promised in the write-up. I bought mine because the sale price was great. I ordered the custom acrylic insert to fit my machine and it looks great! The insert took 3 weeks to arrive and that was better than the four weeks promised. Can't wait to see this weekend."
"I got my sewing machine in a very timely manner during the holidays.
I am very satisfied with the sewing machine. It is everything it is suppose to be."
"They are great to deal with. No problems at all."
"I have ordered many things from SMP and have always been pleased with the quality of the product and prompt delivery. I am delighted to have such a dependable source for my quilting and sewing needs."
"Such a good place for getting machine parts, And fast shipping, Thank you so much,"
"Great products! Great service! Great classes! Great prices, especially with selection, sales, and discounts. Sewing is a wonderful, creative, and therapeutic hobby and, living within easy commute to Sewing Machines Plus, makes it all the more manageable. Take your creative ideas into SMP and let these amazing machines and the knowledgeable staff help you bring them to life."
"Very satisfied service,shipping ,product and coupon. Thanks"
"Ordered a refurbished long arm online. Received a call that the machine I ordered was not available and was offered a new machine at $500+ more. Frame arrived in 9 days even with the 2 days of holidays. Machine arrived in 16 days with the 4 days of holidays. Frame arrived missing a ratchet...still waiting for its arrival after the request for overnight delivery made 12 days ago. Missing bungy cords on back order....so far waited 21 days. I have been told various items have been shipped and then told they hadn't. I am concerned for the response if I have to use my 5 years of Parts and Labor warranty. Price was excellent and machine seems to work well. It is the customer service that is sinking this sale. I have been patient so far. BTW: The instructions for how to put the frame together is not good. Had to take parts off to get other parts on. At the very least, they need to add more pictures of the process. "
"PICKED A MACHINE THAT I HAD TO RETURN, TALKED WITH DALE EVANS AND SHE HELPED ME PICK SOMETHING THAT WAS WHAT I NEEDED"
"Great service. Package was delivered right when they said it would. _ the day before Christmas. "