"After several mail communication with the company, they have shown their sincere service and positive attitude, and offer me free return shipping label and will give me full refund afterwards. I do believe they have tried the best to make me feel satisfied and happy. This is the right way to do business. I will give them a second chance. I will do business with them again. Thanks and good luck. "

"I placed a $100+ order on September 30th (#KPH1982) and have yet to have my order advance past "processing". I've contacted customer service several times and no response. This is ridiculous. Ordered clothes for an event early next week and they most likely are not going to arrive. EXTREMELY disappointed and I would not recommend using this site if you by any means are interested in receiving orders in a timely manner.

EDIT: updated to three stars because they got in touch with me after this review"

"I didn't get my 15 or 20 percent off"

"I have the same problem - I ordered on 29th of September, wanted to have the things on time. I contacted sheinside few times and it was said to me that one item is a best selling item. If the item is not in stock, why do they sell it? Should be marked as out of stock. I asked to send it without this item, they agreed but nothing changed. The customer service should improve for sure as the clothes are good for that price. "

"I am unable to track my order. Sheinside claims my payment did not go through, but it's been processed on my credit card. I have no idea where my order is or when it will be arriving.

Lauren Adey "

"This company is such a crock. I was so excited to find a place to buy affordable clothes. I put in an order 16 days ago and it is still nowhere in sight. It tells you it shipped but doesn't tell you where it's at. Also note that if you buy something they add 5-7 days of processing time ON TOP OF shipping time. You never get an estimate of when it will arrive or where it's coming from. I was also stoked for the coupon you get for 20% off when you're a new customer but coupon codes don't apply to anything on presale or for some sale items (which is like half their inventory). Then when I applied the coupon code it wouldn't let me go back to add another item. Instead I had to restart entirely and it told me I already used the coupon. I tried to sign in through Facebook for the 25% off but it also doesn't let me do that either. When I emailed them they basically said to be patient and ignored all my other questions."

"I never order anything online. Shopping Sheinside online was great! The transaction was so simple and quick, I felt so confident about everything. I have already told a few friends about it..and I will most definitely be doing more shopping very soon. Thanks Sheinside! You guys are amazing!"

"I am so angry with the service provided to me. I ordered my items on 9/29 and it is no 10/14. My order is still processing.. I have spoken to the online help 3 times. The first time was after a week and they said it would be 1-2 more days, which I understood. Then I spoke with them after two weeks had passed and it was still processing. The represenative told me again it would be 1-2 more days. After 2 days had passed, I was livid. I spoke again to the online help and they again said 1-2 days, but that my order was ready to ship. I asked them to please ship it today if it was ready, but all they said was 1-2 more days. I ordered these clothes early because I needed them for an event and now I dont think they will even be here on time. I am so upset that no one is able to help me with this issue and I spent a decent amount of money on my order. Very disappointed. "

"I'm really satisfied with Sheinside. Great items, great service."

"I am perfectly satisfied!"

"This is the first time I have used SheInside, thanks to my daughter letting me know. Your website is very easy to use and find all that I was looking for. I am looking forward to receiving my items.
Many thanks
Dianne Hill"

"My ordered was put in in August and it now October, they sent my $54 order to the wrong state. I have emailed them numerous times and no response. They have horrible customer service and I at this point I want I refund. It is not worth ordering from here because your things can just get lost and they probably will never answer me to give me a refund. "

"They sell super fashionable and trendy stuff. I guess this is my 4. shopping on sheinside and I'm very happy with that. They ship quick, communicate well with buyers and they have reasonable prices all the time."

"Dear Sheinside Team,

I´m trying to contact you through this website because you are not receiving my emails. Recently I read that the sizes that you sell are smaller than a S/M/L in Europe. I wear a 36, that´s because I selected most of the things I bought in S (a couple of jeans in M). Could you please send me everything in M if you consider that the S is too small for a 36 (8 UK) ? I would be really sad if everything is too small for me! Thanks in advance!"

"Thank you so much for the efficiency in handling my order. although the one item l orderd went out of stock, you were prompt in telling me l had to choose something different.

thank you for your efficiency"