"I recently purchased a pair of sneakers for my 4 year old. He took off the tag (although it's still in tact) but when he tried on the shoes they did not fit. The representative has had me on hold for over 35 minutes while "talking to a supervisor" to see if I can return the item. Absolutely horrible customer service. I posted a comment on their facebook wall and it was removed within 10 minutes. "

"Very nice experience. Appreciate the discounts as well!"

"easy to use web site. found everything I was looking for"

"not impressed with the fact everything is gone out of cart to sign up"

"Why is this required? It should not be. Also, there is not a n/a option for the rating on customer service overall. What's up with that? You need to fix these two things.. Otherwise, very easy shopping experience. "

"WISH THE COUPONS ON THE RETAIL SITES WORKED THEY SAY THERE GOOD BUT DONT WORK FOR MY ORDER
"

"I ordered a pair of Spenco slippers in Size 9 it was very large so I reordered a size 8 and returned the size 9."

"OK -----------------------------------------------"

"It is hard for me to find 10.5 in wide and your website made it so easy to find and choose the shoes I wanted.

Thank you."

"I have a hard time finding comfortable shoes that are stylish. Love, love the free returns! Never a hassle."

"Your website makes shopping quick and easy... Easy to navigate and shop. Thank you."

"Your website often teases 20% off, but every time I buy shoes from your company, the particular shoes I have chosen (Brooks Addiction Walker) are not eligible for the discount. Very disappointing! How about showing us loyal customers a little love?"

"Disappointed that free "returns" no longer offered. If shoes do not fit, a free exchange sometimes will not solve the problem and I would like to have my money returned. This feature was one of the reasons I always preferred SHOEBUY over Online Shoes and Zappos."

"Well stocked selection and clear choices of shoes for sale."

"Love the coupon and rewards program! Thank you again!"