"Guess your site like last question on experience list there is NO n/a on question? Had hard time checking out due to different locations of edits?? Had to do both edits on same selection before checkout?? So I hope got good product and better product that I can return if dislike without a fight? Thanks Tim A"

"Great selections, great prices and love getting rewards!"

"Very low price for same high quality shoes. Can't beat it."

"I usually shop when I can get an extra discount. I like the vast selection, free shipping, and free exchanges. However, I've had to exchange most of my recent purchases. Unfortunately, there was a lot of confusion and varied instructions I was given by Customer Service. I had to follow up with my purchases and exchanges SEVERAL times - explaining the circumstances over and over. Exhausting, to say the least! And I was charged the restocking fee twice, so I had to call 4 times about getting that resolved. Nevertheless, it was eventually worked out. I have sent back two more pairs for exchange... Here we go again :-/"

"Unable to checkout using my normal account because somehow I have a negative rewards balance. I'm not trying to use my rewards, so why should this matter. Now I've been told to purchase as a guest and that will put my points into the positive. How is this possible if I'm a guest?

MAJOR system issue. I started out with a $241 order and it is now $35 as I experiment with this. I will not be calling and spending time on hold (again) if the next purchase doesn't go through. "

"I have been shopping Shoebuy.com since 2009. I always find a good deal. Free shipping and free returns always brings me back."

"I've purchased from Shoebuy before and was very pleased.
The price for the current item I bought is quite good too."

"When I initially tried to order a pair of shoes, it would not allow me to go the checkout. My order was complete but I still couldn't check out. Thus, I ordered over the phone and I got the worst customer service agent ever. Bottom line, when I never received a confirmation email, I knew it didn't go through and I called and they had no record of the order. "

"HARD TO SAY HOW SATISFIED I AM YET, BECAUSE I HAVEN'T RECEIVED THE PRODUCT. THE DISCOUNT CODE DIDN'T WORK ON EITHER PAIR OF SHOES I BOUGHT."

"Consistent customer service for all issues and good pricing. Easy return policy."

"some of the search filters still yield results that don't match the search criteria"

"easy to find, esp with large sizes. like to have size filter"

"The checkout process was a little confusing as I didn't know one had to click a box to continue. It wasn't very apparent. Also, it would be helpful if more views of the shoes were available. Usually there is only one pic. Otherwise, everything was good. Thank you."

"We have been building a home and a pair of shoes that were too wide and needed to be returned for this purchase accidentally ended up in the back of the storage unit and I passed the 60 day return date by 11 days. I was hoping for an exception because the shoes I purchased were $130 as opposed to the $68 or so price of the pair I was returning that had just been sitting in perfect condition in a box for two months.....but no go. Oh well."

"It states brand exclusions may apply. Actually some of a certain brand is excluded. The boot that I normally purchase was excluded but the same boot in the waterproof version qualified. This actually forced me to spend more money than I should but I needed the boots asap!!"