"Shoes.com customer service lied to me. I placed an order for a backpack on sale more than three weeks ago, it arrived defective, I shipped it back saying I wanted a replacement, they said when one was in stock they would send it. So I waited about two weeks, no backpack. I called again, they said it was not in stock, they said they would wait for one to come in stock, and then they would ship it to me. They said check back in a week if it had not arrived. Five days later, I get an email saying they have credited my account as a return. I call shoes.com and they say they will not give me the backpack because it is not in stock. I tell them that it is in stock at ebags, and has been all along. They tell me that shoes.com is part of ebags. (when I got the defective backpack, the box had an ebags label on it) but that they are not giving me the backpack, and that it is too late, they have already credited my account. I say, five days ago you promised it me it would be in the mail when it was in stock, and the woman said, too bad. Ebags did almost the same thing to me last summer on a sale backpack, they had this great sale price, then would not allow me to purchase it on their website, it was just stuck in my shopping cart, then they raised the price and said I could not have it. Beware of the rapidly changing prices at Shoes.com and Ebags, they are both the same company and both do this with prices."
"I purchased a shoe (Hugo Boss 14402 Ebano Shiny Calf oxford dress shoes) originally last year during a black friday deal. When the shoe arrived, it was 1) the wrong shoe and 2) the wrong size. I patiently waited for them to come back in stock since I had 1 year to return them. My size has been sold out for almost a year until recently. When I attempted to get the exchange, which I was told would be no problem when I initially received the wrong ones, Shoes.com was unwilling to allow me to buy the new pair at the current price and refund the difference (back to my original black friday purchase price) when my current pair would arrive at their facility. (*side note: first rep told me they could but I got disconnected and the consequent two reps i talked to after refused) I went ahead and placed an order myself anyway...only for it to arrive today and be the wrong shoe (same version as the previous pair). I'm not sure what is going on here but they have things really messed up. Both pairs received are brown oxfords and the one advertised are black loafers. Notice on the box the shoe version is known as Perth and the EbanoShinyCalf sticker is something that was added later. If it didn't have a pointy toe I would consider keeping it. I am not a fan of pointy toe shoes. Going to return both and not bother using Shoes.com ever again. Two out of two wrong orders, uncooperative staff/procedures (even when they are at fault), and unrecoverable wasted time. I am posting this as well on resellerratings.com in case they feel the need to scrub their site.
CONCLUSION: DON'T ATTEMPT TO BUY THIS SHOE...YOU WILL MOST LIKELY GET SOMETHING ELSE...ORDER FROM SHOES.COM AT YOUR OWN RISK..."
"Shoes.com was great: prices are usually very competitive (if not lowest), they have a large selection, and free shipping! To top it off, if you are unhappy for ANY reason, _they_ pay for return shipping. The only caveat with buying shoes online is that it's tough to judge colors exactly -- even on my color-calibrated LCD's. VERY HAPPY CUSTOMER!"
"After placing my order, I received an email from Shoes.com stating that my order would be delayed and apologized. I've encountered some companies that would delay but not communicate that to me. Received order the next week and got exactly what I ordered (Trotters) and for a great price. And good communication skills to boot!!! I look forward to my next purchase with Shoes.com."
"Great buying experience. They had one of the best prices I could find on line, provided free shipping and a great return policy. I ordered a pair of sandals on February 12th and received the shoes on February 16th with standard shipping. Very pleased with the shoes and the buying experience. I will purchase from this store again."
"This was the first time I purchased a pair of shoes online. Normally for clothing type items, I like to try them on before buying them. Unfortunately, I could not find the style anywhere locally, so I decided to give shoes.com a try.
One of the nice things they offer is free exchanges or returns on unworn shoes. I figure if the size was wrong, I could simply send it back and exchange it for a different size. This is a great option, particularly since they will pay to have it shipped back to them.
The shoes arrived very quickly... within a couple days after I submitted the order.
Five months later, I noticed that one of the eyelets had broken on one of the shoes. I simply contacted their customer service via the web (live chat). The person who helped me was very helpful and told me that for defective shoes, I could either return it for a refund or exchange it for a new pair... again with them paying for shipping.
I would not hesitate to do purchase with them again. You do not have to worry about them being a company out of someone's basement/garage. They are a legitimate company... owned by the Brown Shoe Company which is a publicly traded company on the NYSE."
"Just a touch slow when it comes to processing and shipping -- that is my only complaint. Otherwise, Shoes.com offers a massive selection at competitive prices, and are very quick to offer friendly help via customer service. Excellent return/exchange policy as well; return shipping is paid for. Recommended."
"Ordered two pairs of shoes separately from the stores, and they both got to me within a week - average shipping time these days. They sent shipping confirmations (shipped via UPS Ground), and I got a great price. I love free shipping, and thankfully didn't have to use the free returns."
"Purchase some ladies shoes for $9.99 and $0 shipping. Great price, very nice shoes and great shipping."
"This is the first time I ordered shoes.com. Very satisfied with my purchase. Shoes are in very good condition and no defects were found(sometimes I have that concern for a couple of other online shoe shops). I used ebates and got my cash back the very next day after the order was placed. :-) Definitely recommend this shop"
"I basically wanted to redirect my shoe order while it was in transit. They told me to call back the other day which was frustrating because "things were still in processing" and the gentleman could have been more courteous. Well at least they don't outsource to India. Anyways the return policy is great and I've done a lot of returns with these guys; I return them usually because I don't like the look or because of size issues. Anyways their prices are top notch when you use either the visa discount or a coupon code. Shoes.com has my customer loyalty. "
"Ordered a pair of Clarks sandals and received them within 4 days, item was as ordered. Shoes.com had a better price than Zappos and would definitely order from them again"
"Fast Shipping. Low Priced. Great Policy. I have had no problems so far. I've returned a pair 6 months after, and I've received my credit."
"This is the second order I've placed with Shoes.com. Contrary to all of the negative reviews, I must say I am more than satisifed with my purchase.
Both orders were for Mens skate shoes. My shoes arrived promptly and they even honored a 25% off coupon stacked on top of a 40% off sale for the holidays.
I actually DID have to call in and speak with customer service, that went well.
Shipping wasn't the fastest, but I can deal with that considering the price I got.
Overall, A+ highly recommended."
"Order placed 11/22 for Xmas gift. Order canceled for "insufficient inventory" on 12/7. Item still listed on web site (still "on sale"). Would not recommend. "