"I ordered from them and they shipped really quickly. I got a really good price for them for the shoes i was wanting "Asics Gel-Nimbrus 9". I received the shoes really quick. the only negative i can give them is the shoe box was really smashed up. I can't complain that much because the shoes were not harmed but still i think this deserves a slight (-) against the rating."
"SHOES.COM IS A FRAUD. I'VE PLACE MY PURCHASE ON 8-11 FOR A MEN'S WOVLERINE LEATHER BOOT DURASHOCK FOR 75% OFF. 3 DAYS LATER, THEY SAID THEY'RE OUT OF STOCK, BUT WHEN I CHECK THEIR WEBSITE, THEY STILL HAVE THE EXACT SHOE AND CHANGE THE PRICE. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN, AND I WILL REPORT THEM TO CONSUMER REPORT AND BBB. BEWARE OF THIS COMPANY. "
"Could have shipped faster instead of waiting several business days to "process" the order. I've had better shipping with Zappos.com. I'd have ordered from Zappos, except the price was a little cheaper from Shoes.com and some extra incentive from my CC made it worthwhile. Shoes were what I ordered. Haven't tried their return service, but I don't think I'll have to."
"Ordered a two pairs of Geox Men's shoes. Easy to use website. Free shipping! Good packaging! Great shoes! Would definitely consider Shoes.com for future purchases! Thanks!"
"In total contrast to my recent nightmare with Dick's Sporting Goods, (see my other reviews) I had a wonderful experience with shoes.com. I ordered a pair of shoes on Tuesday, May 1, and they were delivered on Thursday, May 3. I think that's a record in my online shopping career. Navigating their site and completing the purchase was incredibly simple. I received the exact shoes I ordered at the exact advertised price. The shoes were neatly and securely packaged. The best experience with customer service is always no experience with customer service. I didn't need to make a phone call to their customer service department in order to complete the order. I bought a pair of Crocs Islanders. Haven't reviewed the shoes yet but will after I've worn them a while.
I wish all my online shopping went this smoothly and I hope shoes.com continues to perform at this level since I'll be using them again soon.
"
"I placed an order on 9/10 evening for a Saucony running shoes which was on sale with 43% OFF and free UPS ground shipping. I received email confirmation with UPS tracking number on 9/12. The package was delivered on 9/14. The shoes were excellent as advertised. Will place order again in the future."
"I was attracted to the lowest price guarantee on shoes.com website that prompted me to purchase a pair of slippers from them instead of zappos.com (zappos.com had it on sale for $20 less). I placed an order after 10pm CST (after business hours for their customer service). So, I followed instruction to send them an email with the proper link and the lower price on zappos. I called shoes.com this morning to check on the price matching status. They said that zappos doesn't have the slippers on sale and therefore will not be able to price match the slippers. And, they will not be able to cancel my order as it is already been processed. I will have to ship it back to them. What a big hassle. And, if they cannot respond to the price matching request in a timely manner, it is really the customers' loss. "
"They lied to everyone. Ordered shoes on 6/24 then on 6/27 I get an email saying sorry you didn't like your order and your return has been recieved. How is that when I never got anything in the first place? This was my first time ordering from shoes.com and will be my last. Don't make the same mistake I did!!"
"They are liars.
I placed an order on 6/24 and I haven't received it yet. Today I got an email with a title 'Return Processed' and saying "We are sorry that your order did not meet your expectations. A return/credit has been issued to your account.". I called and finally found out my order was cancelled because they thought the price they listed was too low! This is the worse shopping experience I've ever had and I will never buy from them again. Liars!"
"Great store to buy from, especially if you have a Citi Dividend Platinum Credit card...you get 7% back on your purchases. (Log into you Citi account and click on Dividen partners link.)
This store has 110% price match guarantee, free S&H and free return shipping too...
Fast shipping via UPS ground...excellent customer service...
Would buy from them again!"