"Was fine. Very quick and easy."
"I could not get the discount code added"
"Great products for a great price!"
"great rewards easy site nav"
"Easy order - good supplies"
"was offered 20 % coupon but then it said for the next purchase. hope this is genuine if not this will be my last purchase on this site."
"somewhat ok I guess and here is the 10 words required
"
"GOT COUPON CODE SOSGREEN IN EMAIL CLAIMING 20% DISCOUNT BUT AT THE END, CODE DOESN'T WORK."
"The system wants me to set up an account but each time it gets rejected when I try"
"Miserably long process to make purchase with many steps requiring repeating!"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"#rd or 4th time I have ordered here. Satisfied with products and shipping. Websites checkout process very glitchy."
“Hello,
We apologize for any inconvenience you experienced with the website.
Thanks to valuable feedback from customers like you we have escalated this issue to our technical team. They will prioritize and find a fix for this technical glitch at the earliest.
We highly appreciate your patience on this and hope you will continue to place your order.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY”
"The products are always available(ostomy)."
"Easy shopping experience quick turn around"
"Fue muy fácil y rápido pedir los productos "
"First order and relatively easy to do. Dan, in chat, was very helpful
"
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We have asked our accounts team to apply this discount to your order and it may reflect in your account in 5-7 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”