"It was easy and quick to find what I wanted and get it ordered."
"I need to be able to save my items for reorder. I can't get them to save in the wish list."
"Very efficient, to-the-point."
"Long time supplier of ostomy supplies failed to adequately communicate supply issues with order supplies. Noah in Customer Service was direct in confirming Shop Ostomy Supplies had the item in stock. Unfortunately, Shop Ostomy Supplies does to appear to accept Medicare insurance."
“Hello,
Thank you for placing your order with us!
Due to the supply chain issues, our order volume has significantly gone up and as a result, some of our items are out of stock. In these times of unprecedented surge in demand, we are trying our best to continue to source products for you and will keep you informed of any backorder issues we face.
We want you to know that, as always, your health & wellness is our top priority.
All of us at HPFY are thinking of our customers at this time and wish you well. Please know that we are here for you.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
Thank you again,
Team Shop Ostomy Supplies”
"good service and good discounts"
"i used to use a 3rd party pharmacy to get products. its very very affordable to use you."
"Easy to use and Kris on Chat is very good. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"It was easy for me to find what I was searching for. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Most easy and convenient ostomy shopping site available."
"The shipping for a few items is becoming ridiculous. I almost didn't order when I saw it was 10 dollars to ship a couple items, but they were needed and I have gotten my extra ostomy supplies from here for almost two years now. Sadly even with the wonderful quickness, inventory and decent prices on items I may have to now look elsewhere to aquire my extra supplies. "
“Hello,
Thank you for taking the time to share your valuable feedback and we understand that the shipping cost was too high for you.
Shipping rates depend on the size, weight, start location and end location. In your case, it was the location as the rates were calculated based on the distance and time spent on the road as a part of shipping process.
We do run promotions every few weeks for reduced price shipping. It may fluctuate for certain products and location. You can stay informed about these and many other promotions by subscribing to our newsletter. For more information, please visit our Shipping Policy here: https://www.healthproductsforyou.com/shipping.html
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Easy to work with Kris. Patient and accurate help. Thanks!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"impossible to find first time discount coupon"
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there is a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
We have asked our accounts team to apply a welcome discount on your order and it may reflect in your account in 5-7 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"Just made my 1st purchase with Shop Ostomy Supplies. So another review will come after I receive my supplies but, so far so good."
"Very quick shipping and great prices. Thank you!"
"Used coupon site said it expired. Your website stinks "
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Ostomy Supplies
”