"I needed a lot of information on a natural gas grill for a built in and Brandon was able to give me a ton of insightful advice! His expertise was much appreciated and now i have great options and knowledge to share with my client"
"Zoie was my sales rep for purchasing all of the appliances for my outdoor kitchen. She helped me find some better prices on pieces of equipment that were equivalent to what I wanted. She even answered the phone 5 minutes before she got off of work to finalize my order. She got me a great deal and was full of very helpful advice. If I need anything else for my outdoor getaway I am building She will be the first person I call and BBQ Guys will be where I do business. "
"Purchased product(Mini Fridge) Dec. 2014. It suddenly stopped cooling in March 2016. Product was no longer within warranty. Contacted Shopper's Choice Customer Service and was connected with Randy W. Randy quickly diagnosed the possible cause and sent me the parts I needed along with instructions. The parts arrived quickly and I was able to get them installed and get the fridge cooling again. Randy W was prompt, courteous and went above and beyond to ensure I was satisfied with their service. I was extremely delighted. I also ordered a backup set of relays in case I needed them in the future. I would certainly recommend Shopper's Choice for your buying and customer service experience.......Dan M - GO TIGERS!"
"The purchase experience was five stars. Her knowledge helped immensely in my decision.
Full explanation of the process of shipping also made me feel as if my Brest interests were well served."
"The service folks at Shopper's choice are excellent. Emily handled my issue (damaged door) efficiently and professionally. And at no cost to me! The folks at Shopper's Choice care about their customers and go to great lengths to care for their customers."
"After two months of back and forth emails to Dawn, I finally made my purchase. During this period I had many questions. I was replacing my existing bbq and since I was not able to view it at a store was quite concerned about it fitting in my existing cutout. Every one of my questions and concerns was answered. With some of my questions Dawn went right to the manufacturer to get the exact info I was requesting. I feel Dawn went the extra mile for me and was extremely courteous and professional. I highly recommend doing business with the BBQGuys. and ShoppersChoice.com. I can't wait for my new bbq to arrive."
"Sales rep Stacie helped me over several calls with research to help me out fit my outdoor kitchen with the best quality for the money and savings on the side. She had a lot of patience and took the time to research with me on the phone for options I was looking for. The only things keeping my experience with ShoppersChoice/BBQGuys would be the web site, which was at times slow, hard to navigate requiring multiple clicks to move through, and aggravating with some things. The website product videos were extremely helpful and informative."
"Thanks for quickly cancelling the order! Although it was a complex transaction, it has gone very smooth so far. "
"Easy, quick and expedited process. Dawn was extremely nice, very helpful and so willing to help in making the right choices and saving me the most money. I'll definitely be ordering from here again! Thanks Dawn!"
"I purchased a Blaze grill through the internet, which for me, can always be a challenge especially if something goes wrong. I received my new grill with in 3 days but the infrared burner was not installed as requested. Not wanting to burn down my house I hired a gas technician to install it for me only to find out it did not work correctly. I called customer service and Emily quickly sent me a new burner and credited my account back for the installer cost I incurred, also within 3 days. I love my new grill and it is refreshing to receive true and excellent customer service in today's internet purchasing world! Thanks Blaze and than you Emily! "
"Shoppers Choice "Customer Service" is the best. "Emily" (Resolution Specialist) is an asset to the Company. She resolved an issue in a prompt, courteous and professional manner that will have their customers coming back for future business. "
"The BBQ cover I had ordered 5 months previously developed a spontaneous 3" rip near the top.
Originally I was told there was no warrantee with the product which I felt was unreasonable. I discussed the issue with one of their supervisors. Although originally I was told that "there is nothing they can do", they called me and e-mailed meson after, informing me that a no-cost replacement was being sent.... Kudos... Very smart customer care!!
Thanks again
SP
PS...Incidentally, talking to the manufacturer earlier, they do provide warrantee for the product...
PPS... Check the small print and ask about warrantees when making purchases"
"I can't say enough about the great customer service and experience I have had with ShoppersChioce.com/BBQGuys. I had looked at several other outdoor online stores and this one has truly SMOKED the competition. I will only do business with this online company in the future.
Mark D.
Minnesota"
"I had just gotten notice from "another" on-line retailer that half of my order was cancelled. This came after 3 weeks of updates saying it was shipping. When this part of my order was 2 days past its estimated arrival time and disappeared from my order I had to call and was told the manufacturer had discontinued the item. To the rescue came Nita (Shoppers Choice, BBQ guys). While I was on the line with Nita, she called the warehouse and verified they had plenty of my $700 item in stock. She also helped me to order the exact accessory I also needed. Too bad I didn't make my large grill purchase here. I will next time."
"Brandon was incredibly courteous, professional, and patient. I did not know a thing about gas logs when I called, yet he put me at ease and patiently walked me through the whole process without trying to upsell me the whole time. He customized my order based on what my needs and wants were; hence the reason I will definitely recommend your site and order again. Thanks for the exceptional service! "