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5/5

2003-06-11

"The SilenX 300w PSU is quieter than my old PSU, which was already advertised as quiet. I was given a free upgrade to 2-day shipping, which was also nice."

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Overall product shipping and delivery process
Delivering products on-time
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Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
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Overall web site
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5/5

2003-05-26

"Excellent personal service. Questions quickly answered, with knowledge."

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5/5

2003-05-21

"A first rate service. Mine was an international order and it was handled very efficiently and speedily. SilenX also kindly provided some follow technical help too. "

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4/5

2003-05-17

"I am very happy with product, it got damaged a little during shipping but was easy to fix."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-15

"Very prompt replies to email enquiries; competitive shipping rates."

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Overall product shipping and delivery process

5/5

2003-05-13

"SilenX.com provided fantastic service at a reasonable price. Also, their PSUs are incredibly quiet (so much so, that I bought two of them). I will definitely buy from them in the future."

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5/5

2003-05-08

"When making an enquiry, there was a very rapid response. The ordering went smooth and the Quick delivery rounded it off, excellent service."

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Overall product shipping and delivery process

5/5

2003-05-06

"I had first settled on a silent powersupply from SilenX after reading endless threads in forums and numerous reviews. They all said that SilenX was the ultimate PSU (still having a fan), but seeing that I did not live in the United States I despaired. However the SilenX staff have been most helpfull in ensuring that I had as few difficulties as possible when ordering from Europe (Denmark). All my emails were answered politely and helpfully within the hour, making certain that I bought the right powersupply that would fulfill my needs.
Props to Peter from SilenX for the prompt (and many) answers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-29

"Purchasing a silent PSU from the UK, received recommendations to purchase from SilenX. Have received a friendly and very efficient service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free

5/5

2003-04-29

"Silenx is very prompt in responding to all my queries. I am impressed with the way Peter has taken the trouble to make my purchase as easy as possible, and not to mention the first-class product. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-28

"The service offered by SilenX was exemplary. They recoded their website on the weekend to enable me to place an international order. They then went out of their way to minimise shipping costs. During this they responded to all of my emails almost instantly no matter the time of day.

I hope this company do well and recommend them very highly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-26

"Peter was extremely helpful. I ordered a 400W Silenx PSU and it arrived within a day or my order. Very professional and I would not hesistate to order from Silenx.com again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-25

"SilenX is definitely on the right track as a new online retailer! I ordered a 350w SilenX power supply and I had the item 2 days later! The price was good enough, the shipping was remarkly fast and the product is exactly as described - the power supply unit is extremely quiet! If you want a pleasant, easy and fast online ordering experience then I would highly recommend SilenX for any or all of their products. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-21

"Awesome experience! I contacted Peter Kim, the owner, about the possibility of shipping to an APO address since that wasn't an option on the web page order form. He graciously offered to do so, and at a shipping price that was more than fair considering I was ordering a heavy power supply unit. As for the PSU itself, he gave me technical insight as to which PSU would work best on my Japanese current, and the reasons why. He quickly and patiently answered my many questions, and I can honestly say this was the best one-on-one service I've ever received during a web purchase. Mr. Kim has a winner with his SilenX site!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process