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Verified
5/5

2003-12-21

"Ordered 3 of the 80mm 14.4dB fans. They are
quiet. Now I just need a really quiet CPU fan
that has decent flow, and my case will be much
better than before. Order shipped promptly, but
of course USPS 2-3 day priority mail took closer
to 6 days. (BTW, the 2-3 days isn't guaranteed,
but rather "gives you an idea of how long it might
take." I got this direct quote from the guy behind
the counter) But I can't blame SilenX for the post
office's ineptitude.

A good product. I may upgrade to one of their PSUs
too, before long.
"

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Delivering products damage free
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Delivering products on-time
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Variety of brands and products offered
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Verified
5/5

2003-12-17

"Ordered an 80mm Silenx case fan. Excellent customer service and good shipping."

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
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N/A

Verified
5/5

2003-12-16

"Excellent tech support prior to purchase. Thanks Scott. Quick handling. Same day shipping. Great product. Could not be better.
Thanks Bernhard List
"

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Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Overall web site
Web site being easy to use
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Speed of web site

Verified
5/5

2003-12-10

"I looked around at many different case cooling fans,until I found these. SilenX fans are the best. Quiet quality. Easy, no hassle, online ordering. I'm another happy customer. "

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-08

"Once again, SilenX provided the aboslute best on-line shopping expeience. They're very responsive and ship quickly! I highly recommend them!"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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5/5

2003-12-02

"Silenx is great i ordered a bunch of thermistor fans they're great too anyway Silenx has extremely fast processing and very fast shipping
A++ Thanks silenx
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
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5/5

2003-12-01

"Service was great, and fast. I would recommend them to anyone. I plan on buying some thermistor fans and probably a new h/s fan for my cpu and h/s for my video card from them...
"

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall customer service
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Product Returns/Refunds/Exchanges
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall technical support

Verified
5/5

2003-12-01

"I live in Athens Greece. I purchased two SilenX 400W active PSU's. The guys in SilenX are very cooperative and the items were shipped the day that i posted the order! Excellent packaging i should add.
The items are REALLY the most quiet i 've ever heard!! In fact you have to stick your ear to the PSU to hear it... Now it's the HDD's noise i am bothered with!
Keep up the good work!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-11-28

"I write from Spain. I had a recommendation of the power supplies SilenX and they have not disappointed to me. Excepcional relation quality/price and superb service of attention to the client. 100% recommendable one."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-26

"Purchased a SX-80 - SilenX 80mm Thermistor Fan to replace the noisy fan that ships with Shuttle XPCs (Mine is a SB51g).

I can't believe the difference it makes! The noise levels were reduced dramatically. I also replaced the PSU fan at the same time, so doing both it is virtually silent. The wife is happy again since we no longer have a turbine running in our living room. ;)

The temps maintained a reasonable level too.

Shipment was fast, accurate, and reasonably priced.

Will definetely purchase from again!

Thanks!
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-11-24

"I just purchased a silent psu and heatsink from silenX. I was impressed with the reviews for the products and that's why i chose silenX. Being from the UK, I was worried about aspects of delivery, but after writing an e-mail I was sent an informative reply very quickly, which was pleasantly surprising. This company has definately lived up to the reviews its received from websites."

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Verified
5/5

2003-11-21

"fast shipping, great porduct, great customer service"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2003-11-20

"Promptly replied to all emails within hours of being sent.

Ordering procedure was straightforward, although international freight was quite expensive.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-16

"Awesome Service: Order was shipped same day of the order and received greatly packaged to my door two days later. I'm very pleased w/ the quality of the products, and I wouldn't hesitate to order from Silenx.com again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-11-15

"I just installed your PSU. Excellent! I'll be buying another soon. But first, I'll try a couple of your fans. I've already ordered three.

Thanks

Now to build a silent PSU for a cube / small form factor! I've got one it the noise is killing me.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process