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Verified
5/5

2005-04-21

"The power supply works great, and is extemely quiet. I only wish that it had more than 6 (and longer) power connectors. Now my only problem is that everything else sounds loud."

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Verified
5/5

2005-04-21

"Great site. Fast shipping. I am very impressed with Silenx!"

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Verified
5/5

2005-04-19

"First time shopping with SilenX. Product was exactly what I was looking for and was glad to see an online shop on there website. Ordered on April 11th and was delivered April 19th to Dublin, Ireland which I was very happy with."

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2005-04-19

"I had a good overall experience with silenx. Navigating thru the website and making the purchase was fast and easy. I got the case fan within a couple of days. The only problem was that the fan did not work so I got an RMA and received another one. I've had it for a couple of months now and it works great and is very quiet. They have a great product and back it up with great customer service."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-18

"My order shipped very soon after I ordered my fans and my PC is now *much* quieter. Excellent!"

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Verified
5/5

2005-04-16

"The order was shipped very promptly. It arrived in good condition. I was very impressed by how quiet the fans were. I'm about to order more!"

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Verified
5/5

2005-04-12

"Great products. We are converting over to your fans in the recording studio-- What a difference!"

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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
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Customer service making decisions on their own
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Verified
5/5

2005-04-11

"Prompt and fast delivery! Very impressed with the service."

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
4/5

2005-04-06

"Ordering was easy. My fans arrived in just a couple of days. They are installed and working. So far, no problems."

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Verified
5/5

2005-03-28

"Outstanding products - basically, their fans are virtually silent, but still push enough air in most cases to fulfill hardcore needs. May not be suitable for overclocked systems, but if you want to build a silent system with air cooling, SilenX fans are unbeatable. I build custom arcade video game solutions and now only use SilenX fans. Their website can be somewhat difficult to use - it can be browser sensitive, sometime pages don't show up well, and it is somewhat difficult to navigate. Their product is worth the effort. They need a new webmaster and ISP and better advertising. I can say their service has been excellent. Usually orders ship the same day or within one day of ordering and get here within a day or two. I haven't had any problems with their products yet, so I can't say how well their customer service works. If they fix their website, they will be an outstanding company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Web site being easy to use

5/5

2005-03-25

"Seems to be a good company to do business with. I accidentally hit the "submit order" button twice. When I checked my order status I saw two order numbers for the exact same item. I called them the next day and was quickly connected to Mike who assured me I would only be billed for and receive 1 order. True to his word, In short-order I received an e-mail confirming our conversation. Fast honest service is what sets so many compaies apart today...SilenX is obviously one of the "good guys"...
I can't comment on the delivery or product performance at this time, but will update when my order arrives.
Update 04/06/05...All is well. Prompt delivery, easy to contact by phone, PSU works as promised. Will order from them again for some case fans...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-22

"Thanks for the quick shipment. By far the quietest fan I've ever used. Go out and buy one, you won't regret it!"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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5/5

2005-03-19

"Easy process.
Fast turnaround for shipping.
Very pleased.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-03-16

"Good experience, one fan I received was not working, I got a 24 hour turn around email from Silenx and they are sending me a new one. Good customer service."

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Verified
5/5

2005-03-15

"I really like your fans. They are very very quiet and well designed. For first time usage, you have to wait up to 20 minutes for max speed.
As of now, the 60 and 92mm fans are not RPM equipped but, hope in the near future (as told) they will be RPM ready; mostly because nowadays heatsinks start mounting 92mm fans.

Keep it up with the good job, and make sure: just be ahead of the curve!

Spiro A.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability