"Sent me a very poorly made dress. Had a big ol pouch poking out of the stomach, hideous and Chinese made junk. You know how they refund you? Store credit to their website only. Yeah! So you can put your money into more of their Chinese made garbage. "
"Alert! Stay away from this company! You will be cheated out of money.
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn’t fit and we out of money!
Do not spend your money with them, bad customer service! You will be forced to lose money not being able to send product back. The reason you will need to send product back is because sizes are way off. Bad quality product, with horrible customer service and nonexisting return policy. You will be stock with product which you can’t use sizes are way off!
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn’t fit and we out of money!
We will get abused by their customer service! Horrible! should have read reviews prior! hope this review protects someone from getting scammed from them"
"Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time. "
"I ordered a royal blue dress and the sent me a silver one instead. Stating that the color swatch online was error.Customer Service called me informing me that it was an error their end and they would refund my money this time on a final sale due to their error.The woman from customer service came off like she was doing me a favor by refunding my money. I was told it would take 10 day for my refund after they received the item. They received the item back on 5/22/19. I called customer today asking what wAs the status of my refund and was told again I will have wait 10 days for my refund. I don’t understand why I would have wait 10 days on my refund due to their error. So I asked to speak with a supervisor and was told he was busy and I will just have to wait the 10 days. I stated to the man that I will hold for the supervisor suddenly the supervisor was available. When Mike the supervisor got on the phone he over talked me where I was barely able to speak. I told him we both cannot speak at same . He goes to tell me that Mother doesn’t speak to him this way. I told him your Mother nothing to do with this situation. I tried explain to him that I was frustrated that my refund could not be expedited due to their error. He stated that I would just have wait 10 days out which I thought he very unconcerned . So I just hung up on him because the conversation wasn’t going anywhere. DO NOT PURCHASE from this site they are rude and their return policy ****!!!!!!"
"I BOUGHT A DRESS FOR $170, UNFORTUNATELY I WAS IN A BAD ACCIDENT AND WAS NOT ABLE TO WEAR MY DRESS, THEY TOTALY DONT CARE ABOUT CUSTOMER SERVICE, WILL NOT HELP YOU OR CARE ABOUT ANYTHING BUT THEIR MONEY..
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“We're very sorry to hear of your accident and apologize you weren't pleased with your experience. The dress ordered was eligible for a return for store credit. Store credit is valid for 5 years to be used for merchandise on our site! ”
"Do not order from this online store. They have a horrible return policy. You can find similar dresses of better quality on other online sites. I will never buy from here again!"
“We apologize for any misunderstanding! Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any inconvenience this may have caused!
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"I bought a dress here for 170 dollars and then less than a week later the price changed to 70 dollars. I called to see if the price could be matched but they refused and were very rude. Extremely disappointed in this service. I won't shop there again and I wouldn't recommend them to any one!!"
“We apologize for any disappointment we may have caused! When the order was placed, the dress was listed for $149. It did go on sale for a cheaper price but the size ordered was no longer available. Unfortunately a price match can only be done if the same color and size is available on our site for purchase. We're sorry for the inconvenience! ”
"Simply dressed has many options. They carry a good variety of sizes, the dresses are good quality. They ship fast and offer different payments options."
"Loved my dress and with fast shipping it was incredible and to seal the deal paid with afterpay dreams do come true "
"I received my second sequined dress and love it!! It was professionally packaged and shipped in timely manner for my XMas party tonight. I highly recommend simply dresses."
"I received a beautful dress for a great price! I also purchased a clutch that I ended up returning. But the return process was a breeze! I would recommend Simply Dresses to anyone looking for the perfect dress!"
"It was my first time ordering from this site. But I made sure to take my measurements & based on the size chart ordered an extra large. It fit me perfectly when it arrived. I can't wait to wear it to the wedding "
"Was looking for a ball gown and found this website, the dress is absolutely stunning and the quality is really nice. im so happy!! Despite everyone saying the dresses are rather small, i chose my correct size and it was a little bit to big around the waist. Nevertheless i absolutely love the dress!"
"Was looking for formal dress and found the site along with the perfect dress. Recived within 5 days and was a great fit matching the sizing chart!"
"It came earlier than expected. Beautiful dress! I am VERY happy!"
A rep from Simply Dresses , Company Representative, has responded:
“We apologize there was any incorrect information on the site! The dress was shipped back to us and arrived on 5/22. All returns will be processed in the order they arrive, despite the reason for the return, and it can take up to 5-10 business days. We do our best to process them as quickly as possible and yours was completed in 5 business days on 5/30. We're very sorry for any inconvenience this may have caused! ”