"Restocking fee? Absurd! I know of no other company that will not accept a return, unworn, tags in place - and that will not issue a full refund minus shipping fees. I just spent $33.00 to return a dress that did not fit and was sent back in the identical condition received. I think this is robbery. Last time ordering from this company."
"I bought a dress and after trying it on I decided I should get the next size down so I ordered it. I missed the deadline by a few days to return the bigger one but they refunded my money anyway, I was so appreciative because I didn't want two of the same dress...and my dress is beautiful, just like the picture!"
"Get this dress! It came in super fast and looked right, just like the picture. Elegant and pretty!"
"I had purchased a dress, but when I received it, it was a whole different color than what was shown online. So I had called to get an RA# to return it. The person on the other end was so sincere and apologized to me for not being the color I thought it would be. She had given me an RA# number just one day after I actually received it, I sent the dress back the following day, then my credit card was fully reimbursed one week later. It probably was the easiest return I have ever done online. I do really wish that the color that i had seen, which was more a lavender color online, came in that color. It was just way to dark and way different than what was shown. "
"I initially received a different dress than what I ordered. Then, I was short changed on the credit. I didn't need to the dress until October, but it's a total inconvenience to have to handle the return."
“We're very sorry an error was made and you were shipped the incorrect dress! According to your order, the store credit amount is for the full amount of the dress and no return fees we charged. We apologize for any inconvenience and appreciate your understanding!”
"So many choices...great selection...fast shipping, especially considering I live on the other side of the world! "
"Awesome dress and delivery"
"Good service and nice clothing! The first dress I ordered I really liked, however the second one I wasn't so happy with; bit more cheap and not so styly.
Prompt delivery! thank you.."
"We were very pleased with purchase of our daughter's prom dress. The sizing instructions made it easy to order, the dress came quickly and fit PERFECTLY and was of good quality!!! Our 16 year old daughter was extremely HAPPY and she looked STUNNING, so mom and dad were HAPPY too!!! We will purchase from Simply Dresses again for sure!!!
"
"Material was great, nice looking dress."
"My daughter was able to find a perfect dress for her upcoming Prom. We used the size charts, and found it to be a great fit when it arrived. Not only was it extremely affordable, it arrived in 3 days! "
"Loved the dress, fit perfect. I was complimented all night.
Even told I looked like Jackie O!
Very happy with my choice."
"Shipped on time and fit perfectly! Very happy "
"My daughter ordered a dress for Prom. It was beautiful, fit perfectly and she felt like the hit of the party that night. Thanks"
"I loved my little white dress. The dresses are excellent quality. "
A rep from Simply Dresses , Company Representative, has responded:
“The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Please note the option for store credit would not have a restocking fee deducted. See our full policy located on our "Returns" page and contact us if you have any questions. We have now contacted you by email to ensure your happiness!”