"I just received a message that my product was returned. I never received it, nor did I receive a notice that any attempt was made to deliver. Also, I ordered many products on this order with a 20% discount, however, the discount didn't go thru, and I have repeatedly sent e-mails and phone messages asking why. Two weeks later, no repsonse."
"Fast process, constant communication... "
"Horrible customer service, I will never order anything again from skymall."
"NFL teams were not fully represented (Dallas Cowboys for one) for some products (tree mask (?).
Second choice was wine shoe."
"my only complaint is the item I ordered was labeled differently in the catalogue we received in the mail than online so I had a had time finding it "
"Coupon appeared for discount at the begining of the order but then discount never appeared @ checkout 10%? 20%? This is a bit deceiving."
"I purchased this as a gift. When it came it was only packaged in a bubble lined manila envelope and the actual item's box was crushed. The item, a blanket, was undamaged but it won't make a nice presentation. I have never purchased from Skymall before, I probably won't again. The shipping charge was excessive. ($11) for that amount, I would expected a box."
"Provided with a 20% off coupon. Was told percent off was applied at checkout. I checked out and low and behold the percentage was not removed. I immediately called and was so rudely told that had I paid attention, it indicated my product did not qualify for a discount. I responded to cancel my order and was told, they would request to cancel but there is no guarantee it would be done. I will never ever purchase anything through skymall and would encourage all to do the same!"
"satisfy waiting the delivery will arrive on time. "
"I ordered the silver hinged ring pendant and although it was a great idea, it infact looked very cheap and I certainly would not want to put any keepsake rings on it. The chain was too thin and too short, the clasp was so tiny you could barely close it, the back was not solid and just a shell. I have since seen the same item in another catalog and although it was for the same price, $79.95 there was no shipping nor tax. SkyMall charged $22.12 postage and tax for a very small and lightweight item which I understand I will not receive even though I have returned the item. At least this is what I was told by the vendor to whom I returned the item. The amount of shipping and tax was not told to me when I placed the order and I only discovered this when I called to return the item. SkyMall needs to consider having this item in their catalog as it is of a very inferior quality. "
"I could not find anywhere on your site where to put in my Delta Skymiles #. I had to go to Delta and find out how to
submit my number. This was frustrating and time consuming. I think this needs to be addressed for any future items that I may want to purchase. Your shipping rate is too high also."
"The return and exchange process was difficult. I was bounced back-and-forth from skymall to the product provider.
In the end it was simpler to send it back and order (and pay) for a new one"
"I ordered a hearing aid on September 25th for my mother who lives in Italy and paid about 65 dollars for international shipping. Today is October 11th and she still has not received her package. To make matters worse, I've just checked the status of my order on line and it reads closed because my package has been delivered to a certain Carl in Phoenix, Arizona. I have written an email for help and I am awaiting a reply."
"I love the knives. They feel good in your hand."
"It was very easy to place my order. My only complaint is that I can't tell the recipient when she'll receive it in the mail. It said "Standard Shipping", but it would help if it said how many days the shipping should take. Maybe I overlooked where it says this?"