"Received Persol sunglasses with chip in one of the lens and inconsistencies in the quality overall. Would have never pass Persol quality control. Also the etching of "Persol P" on one of the lens was incomplete. Finally the end of each arm at the hinges are roughly finished. Three defects out of the box deserves a one star rating. Received Persol sunglasses with chip in one of the lens and inconsistencies in the quality overall. Would have never pass Persol quality control. Also the etching of "Persol P" on one of the lens was incomplete. Finally the end of each arm at the hinges are roughly finished. The documents in the box are not cut straight which is also a sign of fake product Three defects out of the box and awful customer deserves a one star rating. I've contacted several times to return and received no response providing return address and shipping form. I'm now opening a case with my credit card company so I can get my money back. Stay away from these scammers!"

"I ordered my glasses on 27th of July 2019 and today is 25th of August 2019. This is my Order ID
CA0506525622G. It is been one month I ordered the product. This is really pathetic. Through the customer service I have emailed my query multiple times. But nothing special happened till this time. They have reduced 2.5 dollars totally due to the delay of the glasses. That's all they have done till this time. When I check the status of the product through website, it is showing" lens processing " but for the last 2 weeks I got an email stating that ready for delivery. What kind of tracking system is this? On website they are showing a different status when compared to the email. I am totally frustrated as my old spectacles is broken and I have been using that for one month. Waiting for your reply and I desperately need that glasses as quick as possible. Anyways totally disappointed by your delivery system. I am damn sure it is not even shipped. So kindly, respect your customers first !!!!!"

"Do not do business with SmartBuyGlasses! I ordered a pair of NIKE prescription glasses and received them in a GUESS carrying case and the company has not been able to resolve the issue by sending me my NIKE carrying case. I've sent/received a dozen emails, sent/received a dozen emails, but they will not call or provide a phone number so BUYER BEWARE!!
Secondly, my high index lenses have numbers, symbols and letters etched into them that you can see if you hold the glasses up in natural daylight...again trying to return/exchange is an uphill battle with this company. AVOID DOING BUSINESS WITH THEM!! US0498839622G
"

"y initial order for frames and lenses was April 21st. They told me the lenses were lost in transit, so they canceled and reordered. Over six weeks later, still no shipment. After significant delays and bad communication, on July 3rd they finally said there was an additional issue and the order could not be shipped. Horrible experience. I've asked to speak with someone in management. We will see. Military and everyone, do not use this company!"

"Michael is a great person, he is service manager, in case of any problem he resolve it very fast
thank you Micheal"

"The glasses are definitely fake. The pouch is such a sloppy job, they could've at least tried making it look nice. They didn't even bother to send a box. No designer glasses are ever sent without the box.
I will be reporting this reseller to https://cacn.ca/ for further investigation.
"

"I ordered glasses on the 14, and 2 weeks later (on the 29th), I still haven't received them.
They don't make it obvious, but they are not located in Canada, and they now say shipping time is up to 14 business days.

I do not yet know if I will receive my glasses, or if they will be what I ordered, but hey, SmartBuyGlasses has asked me twice what I think of them, so here they go!

Edit : we are now the 4th, and still no sign of my glasses. I'm now wondering if its outright fraud, so I'll look into having my credit card reversing the charges, and getting my glasses elswhere."

"Perfect communication, prescription was bang on. Frames look amazing just like pictures couldn't be happier! "

"Fast Delivery and great prices!"

"The glasses were delivered as projected and we are quite satisfied with the quality of glasses."

"Very gracefully handled and issue was solved In minutes. Keep up the good work guys. "

"I never received my glasses, when I contacted customer service they said my glasses were delivered."

"Great site. Helpful cumdtoner service. Would definitely shops here again. Thanks!!"

"I ordered glasses because the frame I wanted wasn’t available elsewhere. When they got the prescription wrong, they offered to correct it but couldn’t use the frames because of their supply management structure. The frame I wanted was out of stock. Had to order a new frame and they still didn’t get the prescription right. Returned it for a refund. They couldn’t explain why my orders did not go through properly. "

"First time I have ordered glasses, and what a very pleasant surprise. I received my glasses in record time and I fell in love when I opened up my glasses. They are even more spectacular than I could ever hope for! I will definitely be back to buy more!"