"Pin fell out of glasses after a month. No phone number to speak to a live person. Need a very minor part specific to the manufacturer and there’s not much help. $400 glasses down the drain "

"Glasses came on time and they're exactly what I wanted. Customer service was helpful when I needed an invoice."

"Fast service and great glasses! "

"I ordered Oakley glasses from SmartBuyGlasses. Their customer service was great, as I needed my invoice to include specific information so that it could be submitted to insurance."

"The glasses came in the mail a few short weeks after I ordered them. I received email updates of the process while I waited. The price was way cheaper than I would have paid for them in stores!"

"With the exception of a long shipping time line everything else was fine."

"Exactly what I wanted, delivered fast and at a fraction of the cost!"

"Because I ordered my glasses 3 weeks ago which they had a copy of my prescription, and was only told today that my prescription was too ‘high’ for the frames. Waste of my time, when I could’ve easily been told from day one, I rang up the customer service team numerous times and not once did they tell me this. Utterly disappointed, I wouldn’t recommend them at all. "

"Love the product I ordered "

"I ordered one pair of prescription glasses from SmartBuyGlasses last year and they were fine. I ordered a pair of prescription sunglasses 3 weeks ago with the same prescription. When i received them the prescription did not match! Customer service demanded a letter from an optometrist in order to remanufacture the lenses to the proper prescription. No optometrist would inspect the glasses since they did not supply them. When I asked customer service for the name of an optometrist who would do the inspection, they could not provide one. I would understand if this was the first pair or a new prescription, but that is not the case. This is unacceptable. Finally, all communication was by email and it was a different agent every time.

SmartBuyGlasses sent a defective pair of glasses and refuses to correct the problem without impossible third party verification."

"Great price, and very quick shipping, would definitely recommend "

"Considering the low prices, I was very skeptical about the Tom Ford frames I ordered. I had read online reviews claiming that the products were counterfeit. Ultimately, I didn't care... at the end of the day it's all just plastic made in the same factory.

The shipping was incredibly fast, considering the glasses came from Hong Kong. The glasses seem legit, although I haven't had them looked at to check for authenticity. Ultimately, they look good, and that's the most important thing.

The only issues I experienced were a bit of discoloration on the inside of the arm near the hinge, and very small, barely noticeable scratches on the front of the frames, where I imagine the lenses were popped in (or where the original non-rX glass was popped out). Only noticeable on very, very careful inspection.

I contacted customer service, and they gave me the option of replacement glasses and lenses with shipping paid for, or a 10% discount on my glasses if I wanted to keep them.

Considering the issues were small and barely noticeable, I decided to keep the frames, and was able to negotiate a 15% on the frames. I would have liked to have received a further discount (as damage discounts typically are 20%) but I didn't want to spend any more time haggling. I accepted the 15% discount on the frames. Customer service was good, courteous and fairly prompt.

Ultimately, I probably would have experienced zero issues if I had paid more at an optical store and demanded perfection in person, but considering how little I paid and how fast I got the glasses, I figure I got what I paid for.

The moral of the story: You get what you pay for. The prices are great, but I wasn't totally surprised with the minor issues I experienced. To be honest, I was expecting worse! I'd probably order from them again... but my expectations are now in order."

"The pictures and colour of the sunglasses are not accurate. It is very hard to know what the sunglasses are going to look like in real life when you get them. Photographs would be much better of the real product. Also the size of the lenses should be available for every pair of sunglasses so you can size them properly; this is an unforgivable oversight. It seems that there has been very little effort put into their website."

"It was easy and they were shipped fairly fast"

"quick service good quality "