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Product & services pricing
4.63/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.38/5
Customer service:
4.24/5
Return/Replacement policy:
4.43/5

Verified
5/5

2021-11-15

Fast email for install download link and activate code., after pay.

"Very happy with the software i want."

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Verified
1/5

2021-11-13

"You sent me Microsoft office 2016 and I downloaded it not realizing at the time it was the wrong one as I ordered Word. What do I do now? "

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Rep reply posted 2021-11-15
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hi there,
Please reach out via live chat on our website and our agents will be able to help you.


Verified
5/5

2021-11-12

JD office 2021

"Very good, all went smoothly "

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Verified
5/5

2021-11-12

Carl was awesome

"Carl help us address a windows activation issue really quickly, we could not be happier"

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Verified
1/5

2021-11-11

terrible customer service

"I inadvertently purchased Microsoft office for windows instead of Mac. I emailed to let them now, they asked me to send a screenshot of the purchase, which I did, then, nothing.........not a peep. I emailed again to ask why no response, but still no response.........."


Rep reply posted 2021-11-15
A rep from SoftwareDepot, Softwarekeep, has responded:

“Hi there,
Please reach out via live chat on our website.
I am not sure what happened there, but I'm sure our agents will be able to help you.”


Verified
5/5

2021-11-09

Received what I purchased fast and downloaded fine -

"Great experience - Fast Service"


Verified
5/5

2020-11-29

#1 Place to Buy Software

"I don't usually write reviews but Software Depot deserves a special mention. My original purchase was trouble free until a year later when I had licence issues whilst transferring to a new computer. Daniel from the support desk provided the advice and links I needed to resolve the issue. Live chat support was also available if it were needed. I was happy with the original purchase price and received excellent backup support a year later. To me, that is excellent service. Why look anywhere else for your software?"

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Verified
5/5

2021-11-08

After Sales Excellence

"After sales service was amazing. Very quick response to my issues. Thank you Paul for the accurate timely and (with screen shots) of how to rectify my issues.
My original uninstalling and reinstalling of my purchase was missing a few important points for successso that when I shut down my laptop and reopened I could no longer open the program. Paul then as I mentioned above, sent throught the information to sort the issue.
"

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Verified
5/5

2021-11-06

Excellent Value & Service

"Being able to buy MS Outlook when MS themselves refuse to sell it (in favour of their stupid app version which only has half the functionality) is fabulous plus Carl was able to help me install it quickly & easily.
Happy to recommend them
"

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Verified
5/5

2021-11-03

Great value and good customer service

"Received the product key within 2 hours of purchase, great value for the price, customer service is great too"

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Verified
5/5

2021-11-03

Easy helpful service

"Very easy and helpful service "

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Verified
5/5

2021-11-02

good prompt service

"great service very efficent"


Verified
5/5

2021-11-02

Great Service

"Great customer service, when I went to them with an issue, they got back to me very promptly and where able to help with my issue straight away."

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Verified
5/5

2021-11-02

Issues immediately resolved

"Purchased and downloaded office but it wouldn't activate, staff immediately assisted and resolved without issue. Thanks !"

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Verified
5/5

2021-11-01

Thanks to Carl

"I just spent an interesting afternoon with Carl who helped this 77 year old Granny with poor vision through downloading and installing Office 2021. There were no earthquakes or floods, but pretty well everything else presented a problem. Carl was unfailingly pleasant and patient and in the end took over my computer and did it for me. Many thanks Carl, and I hope your boss appreciates what an asset you are to the company.
Frances Greenwood
"

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