"Site was seamless and looked professional BUT the key I received simply didn't work."

"Lost my initial purchase as I don't remember which email was used in the purchase and softkeep couldn't tell me either. So I had to purchase the same product again. Not very happy about it. "

"Since I haven't ordered anything for more than 4 years, I couldn't log in but in a few minutes they managed to reactivate my account and I was then able to order with no problem. They are just... efficient !"

"Was looking for one time installation and licensing and software keep offers good value for this option. "

"A few years ago, I purchased Microsoft Office 2019 Home and Student from SoftwareKeep when I was setting up a new laptop. Then I had a few problems figuring out how to download and install it, but customer service sorted it out for me.

So, more recently when it came to setting up a refurbished Dell SFF 9020 computer in the office and I needed to install the same version of MS Office 2019, I went back to SoftwareKeep.

This time I ran into a different problem, one of my own making. During the initial download and installation of the software, I balked when a message indicated that I couldn't simply enter my product key to activate the software, but I needed to sign into my Microsoft account. Thinking this meant that I would have to sign into my MS account every time to use the software (not the case), and prompted by a youtube video suggesting that I could avoid this by downloading the MS ISO file for the software from the MS site using HEIDOC ISO Downloader, I proceeded to reinstall the software, only to receive a message that the product key had already been used!

The customer service rep helpfully explained that, even if I had successfully installed the software from the downloaded ISO file and successfully entered my product code, MS would still ask me to sign into my MS account because that is the download location for the software!

Following the advice of the customer service rep, I uninstalled the software a second time did a bit of cleanup and finally proceeded to a successful install of MS Office 2019 H&S.

My refurbished computer is much faster than the older Pentium-based CPU computer it replaces and the software is now compatible with my laptop.

Robert"

"The first issue I had was with processing payment. They accepted my order, but wouldn't charge my company credit card because the name on the card was different than my own. I use this card EVERYWHERE else for all my work-related expenses with no problem. Rather than just letting me provide another payment method I had to cancel the order and place a new one. In my haste to get the software I needed quickly, I purchased the PC version the second time around, which of course I realized I couldn't use. But they would not exchange it for the Mac version so I'm out $180. Great. But they keep sending me email reminders to review my purchase every 2 days since, so here you go.."

"Required a copy of Microsoft Office 2021, ordered it from SoftwareKeep.ca, and within a half-hour I had downloaded it and was up and running."

"Ordered a microsoft office package and experienced a mixup where the product key appeared to be already in use. My representative contact, Daniel, responded to my emails in real time, like fixing my problem was the only task. The problem was resolved in minutes which is very unexpected in todays terms. Thank-you for this level of customer service, keep up the great work. "

"Title says it all, quick customer support response."

"My first time shopping from SoftwareKeep. I had never heard of SoftwareKeep before and was initially concerned it wasn't a legit site until researched them a little before deciding to buy. Not necessarily the cheapest unless you have a coupon after which it was quick and easy. (Just make sure to price compare to make sure you are getting a deal.)

After applying promo coupon for signing up for their newsletter I saved a fair amount and paid less than I would elsewhere. Less than 30 from purchase, to receiving product key, downloading and installing software and getting to work.

"

"Excellent $ value , simple and straightforward transaction."

"Purchase was easy and fast. So far, so good. Customer service was helpful. "

"Refunded almost every penny of overbilled order.
Did not refund the taxe.
Somewhat satisfied."

"After fighting with Microsoft over 2 legal licenses that were declined activation, never again. Ill buy OS software from SoftwareKeep from now on "

"I was very relieved to find that I was able to find and install Microsoft 2010…no interest in learning a new system! "