ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-10-12

Good service

"Purchased MS Office 2010 - fast download and fast activation.
Recommended software reseller...
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-12

Très bon service technique.

"Le tech « Jesus » est super. Il m’a été très utile et je lui fais pleinement confiance.
Merci beaucoup et c’est très rassurant de compter sur des pros à votre service
Have a great d’au !
QR.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-10-11

Didn't deliver

"They claimed there was a "security concern" and wanted a screen shot of my bank account, which was already charged for the transaction, before they would release the product. Total farce. In their request for information, their example showed that the statement would read "Microsoft software " and it read something totally different on my cc statement. I recommend buying from a different company. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-10-22
A rep from SoftwareKeep - CA, Softwarekeep, has responded:

“Hi there.
We are sorry you have had such a bad experience shopping with us.
Requesting the screenshot of the payment is our standard procedure when the payment processors label transactions as a possible fraud - we are trying to make sure the buyer is authorized to use the card.
Regarding the wrong merchant description - that is just a generic picture used as an illustration.
I can see that you have declined to provide the requested screenshot, and requested a refund which was promptly processed.
Regards,
SoftwareKeep team


Verified
5/5

2021-10-11

Excellent Experience

"Smooth transaction and download. Comforting to be directed to MS sign-in website - legitimate product at a great price. Highly recommended! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-10

Quick, cost effective and secure.

"Very pleased with the transaction, no fus delivery and cheaper then "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-10

Timely and friendly service

"I ordered an upgrade to Microsoft Office but ran into issues installing due to a hidden Office 365 license on the computer. Tech support got the issue resolved quickly and satisfactorily."


Verified
5/5

2021-10-09

Easy Microsoft Office 2021 purchase

"Software arrived on time and with instructions. Very simple to use and install. Great site. Would recommend to anyone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-09

Fast service and easy to follow instructions

"Great service and the download is as promised. Will return in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-10-09

Five Star

"This is a trustworthy site to buy from. Carl was knowledgeable and friendly. Will purchase from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-30

Excellent service

"As usually, SoftwareKeep offer to their customers an excellent service! Thank You!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-07

Definitely legit

"Good price. Good service. Got my code then signed into my Microsoft account. Downloaded MS Office 2021 and installed it. Perfect"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-07

Great help

"Joe has helped me download and set up my microsoft office. He has been a great help and I really appreciated how fast he was to help me. Thanks again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-10-07

Not for non-tech people like me

"I wanted a Microsoft office and took the short “find out the right product for you” thing. I purchased the office 365 2011 for my Mac and didn’t work, of course it wouldn’t as it said in the disclaimer beneath the download button.
Not entirely SoftwareKeeps fault, but for people like me, I don’t know what I don’t know and if I took the short “find the right product” quiz thing and gives me a suggestion, then why wouldn’t I buy it? Wasted $100. Oh well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-10-06

Jesus came through

"I had purchased Microsoft office but couldn't get it to launch due a mix up with the licence.
After trying multiple options we did a remote session where he took over my computer and it was solved. Saved me loads of time and frustration. Nice job and thanks.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-04

A grumpy time downloading software!

"I've been having problems downloading MicroSoftOffice but Jesus came to the rescue. He could probably tell that I was frustrated and getting truly annoyed with not being able to get this job done, but he answered all my questions and remained polite and patient. Thank you for the support: order number was 300002."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process