"You give a 30 minute head start to deliver the product key, I waited 1 hour and had to contact chat to request it be sent. The discount isn’t worth the effort it took. The sending of the product key should be automated. You supplied a Norton purchase guarantee yet I still had to provide proof of purchase. Your employee requested I send him a picture of my card, a picture of my card does not verify my identity or that I made a purchase. Lastly I waited in 5 person que for “chad” to tell me that he was still busy helping others ultimately defeating the purpose of the que. I noticed you guys say things are slower due to covid and staffing. Have you considered outsourcing? Maybe a remote calling facility? Purchasing a program and waiting 40 minutes before having to contact customer support to receive the product I paid for isn’t the start to a successful business. "

"Bought a permanent MS Office license. The price was pretty discounted and it works. Still works after couple of days now. Felt comfortable enough to recommend it a friend. Don't make me look bad."

"Everything went well, had to cut/paste the link to download, but other than that it was a straightforward install. Thanks! Great value, would do this again."

"This was easy and best price"

"Found your site through some Google searching. Pricing was great and loved that you are a Canadian company. I appreciate that your team went through a short verification process after I paid to ensure the transaction was legit (for those with possible stolen cards!!). Process took maybe 10 mins tops and I had my software license ready for download. Will definitely buy from you guys again. Highly recommend! Thanks!"

"Was very simple. Quick responses to questions.Got help right away when I had a problem. I'm content."

"I got the promised software."

"Had an issue downloading and installing the software I had purchased. The rep I contacted through their Support Chat was outstanding. He helped me troubleshoot the issue and got me up and running. He stayed with me through the installation to make sure it was working properly before he left. "

"The software is not working. I am waiting to contact the Customer Service."

"Received serial number quickly but, unfortunately found out I did not need the software."

"I've dealt with this company many times and and they are always professional and helpful!"

"This is one of the best service I had on the web when I purchase a software.
I highly recommended you this site for any Microsoft software.
I try to reach them and the phone line end. Can you imagine "they call me back to make sure I found answer to my question or if I need help!!! NEVER a Call Center did call me back.
The Service is incredible .
Thank you
Patrick"

"Quick, Efficient, and Timely. Thank you, Software Keep."

"I was having problems activating my software. Joe was very good and very quick in resolving the problem. Thanks very much, Joe."

"Thanks to Jesus for his excellent help in solving a problem with my AVG software installation! Much appreciated!
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