ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-09-02

Purchase online

"Easy interface, careful checking. Downloaded the complete suite of MS 2010 and installed painlessly."


Verified
4/5

2021-09-01

Purchased Microsoft Office Home / Student

"Service and price were both very good. Download was problematic but tech help solved any glitches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-31

Good service

"Good and timely service. Thanks! "


Verified
5/5

2021-08-30

Excellent service

"Download was easy, required support for a small issue at my end , support staff was excellent solved in a matter of a minute."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-30

Easy Process

"Purchased and downloaded and installed in one session. I’m a senior and worked through it fairly easily. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-30

It is the second time I buy a software from SoftwareKeep I am happy with my choice

"It is the second time I buy a software from SoftwareKeep I am happy with my choice "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-08-28

Efficient and good price

"Took just a bit longer than expected but it seems that it was to ensure greater security of the transaction. All good at the end. In terms of price, very competitive."


Verified
5/5

2021-08-28

Easy and affordable!

" A one-click shopping experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-08-28

Fraud link

"I am fighting a $250US charge for Norton software that I never ordered, just after paying for Microsoft Office through SoftwareKeep. They also bombarded me with sales spam. Never again! The software works, but the ethics ****."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-08-27

Office 365

"Très bien ! Le logiciel était facile à télécharger et à installer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-10-01

SOFTWAREKEEP: BEST VALUE, BEST CUSTOMER SUPPORT

"After using Microsoft 2011 for Mac for many years, I decided to upgrade to Office 2019. I prefer stand-alone software to a 365 subscription for many reasons, including known issues with 365; and I'd rather pay once than every month. I bought the software at the best price (guaranteed!) and got the extra 12% discount. As a long-time editor, I always recommend SoftwareKeep to colleagues and friends on social media who are hesitant about upgrades and subscriptions.

When I was ready to install, Microsoft couldn't find my subscription, so I called Support and got connected with Daniel. I'm so impressed with his product knowledge, how he leveraged his experience with other customers to guide me away from glitchy download links (in my case, Mac 10.13 instead of 10.14 or 365), his ability to walk me through the steps, including having me check my Applications folder for files that could cause conflicts during the download, and his ability to describe and instruct me about the pop-ups on my screen.

We needed to backtrack a couple of times, but he remained calm and patient, with a good sense of humour (grrr, Microsoft!) throughout. I was astounded to learn that he has only been with the company for five months, so I asked him about his background. He's a systems engineer, and that showed in how he delivered support in a professional manner, yet with plain language and clear steps that were easy to follow. He's a keeper (one worth keeping, having genuine or lasting merit).

Installation successful—and a most pleasant and successful interaction with your representative Daniel. Five stars all the way.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-27

Excellent Service

"Great pricing and knowledgable support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-26

Great support

"Great support in activating my downloaded MS Office for Mac. The technical support person was very courteous and helpful which resulted in a successful activation. I'm completely satisfied, thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-25

Quick and inexpensive

"Inexpensive MS Office. Quick digital delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-08-25

Good price - Easy installation - Reliable

"As opposed to what was advertised, it took more than 30min to get the license key and installation link. After asking for status got quick reply. The application was installed without issues within few hours after I bought the software, and I was able to validate the license on Microsoft site (as recommanded)."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges