"This is only the second time that I ordered from this store, and both times I received product compliance packs of software with an upgrade rather than the software I ordered. While this does work, I feel it is misleading and there is no reason that if they are out of stock of an item they cant tell you that you will be receiving the compliance pack with an upgrade when you place your order. The website order form should be tied to their stock somehow so you don't think you are getting one thing then get another. I order software for a small nonprofit, so every penny is important, but I wont order from this site again."
"Great prices. Great service. I ordered Windows Vista Ultimate Upgrade on 9/27, received it today, 10/2 (via 3 day express). I will definitely be ordering from them again."
"First-time buyer from SoftwareMedia. Bought Paperport Professional 11 and PDF Converter. I didn't receive the expected e-mail with tracking information, but when I called customer support, they were very helpful. They explained that my order had been shipped from straight from the distributor, which is why I hadn't received any e-mail. The person I spoke with was able to give me the tracking information, though, and I received my software the next day. Overall, I was very satisfied with the whole process."
"Good price. Prompt and free shipment. Product as advertised (Office Home and Student 2007). "
"Ordered several copies of Outlook 2003 Standard after having had a poor experience at a different online store. Price was at least $15 lower for each copy than any other place I found. Everything arrived promptly in good shape with, more-or-less, the correct packaging. Most importantly the product keys are legit.
Could probably do better with the packaging since the CDs were pretty scratched after bouncing around in their cases in transit."
"Purchased two items from them, DVD X Copy Gold and Nero V 6.0 Ultra Edition CD/DVD Burning Suite. Ordered by phone, no hassle or push to buy anything extra, order was over $100.00 so got free Fed Ex shipping. Got confirmation by mail next day with tracking number, arrived two days early. DVD X Copy Gold is fantastic, works as advertised, no problems, highly recommend. Nero 6 is another story, very dissatisfied with product and both manufacturer and reseller. Both items ordered were RETAIL, not OEM or white box. Nero will load and accept serial number, but will not allow downloading of updates, used Nero 6 demo version, fantastic, no problems. Tried loading on another computer, same problem. Contacted both manufacturer and
Software Media, no response for either. Donated Nero to local High School visual arts program and downloaded Nero 6 from manufactures site for only $10 more than
Software Media charged. My advise is always buy directly from manufacturer when possible if not much difference in price. My first and last experience with both parties as in all honesty only ordered again from Nero as product itself is great for my application, but both customers service departments are lacking, one in the USA and the other in Germany."
"I ordered an OEM copy of Roxio's Easy CD Creator/DVD creator late at night on the 7th of Aug. I received a confirmation the next day and my package arrived on Aug 12th (after a 1 day delay by Fed-Ex who for some reason received it at their warehouse yesterday but decided to hold it until today for delivery). Disc arrived in perfect condition and even had a scroll mouse included in the package. I'm not sure if that was a mistake I was surprised and glad to receive it. Service was great and their products are cheaper than retail, even with the shipping and handling. I would definitely shop here again."
"Ordered a Philips 9" TV PR0930X order number softwaremedia-store-1633. TV was ordered on 12/24/02. TV was shipped on 01/03/03. TV was received on 01/09/03. Upon opening the package the TV was not in a box of any kind except the shipping box, wrapped in bubble wrap with NO remote(which was listed in the item description on their website that was supposed to be and SHOULD be included) and it came with NO power cord(which also SHOULD be included). Just the BARE TV. When I picked up the TV something inside it was rolling around. We called the same day and they said they would ship another TV and they would send UPS to come pick the bad TV up. Since the TV was refurbished and was almost the price of a NEW TV from wal-mart(about $170 new from wal-mart) we decided to call back the same day the TV arrived and cancel the replacement TV and requested that they credit our credit card. It's now 01/24/03, we received our credit card statement today and the charge is still on the statement. We called again and they said the refund would show up on next month's statement. I'll let you know how the refund goes. Overall a BAD company. I've ordered from many online companies and so far this was the worst. Their customer service was nice but the problem is getting them to do what they say. How can you get away shipping a TV with NO power cord, NO remote and has parts inside of it that rolls around? "
"Bought two boxed copies of one processor SQL 2000(saved $2800 over large Texas computer manufacturer's quote). Had good email confirmations and shipped right away as promised. Would do business with them again."