"Purchased Office 2007 OEM. Expected to receive a system builder OEM but instead got a Dell OEM disc, possibly from a retail Dell computer system. Dell OEM key did not work with the already installed Office 2007 (from OPK), so I had to reinstall from the disc sent with the key (first red flag). Could not activate product over the Internet -- had to call MS (second red flag - I've never seen MS software fail to activate unless it had been activated previously).
I'm pretty sure this company illegally resold OEM software from a Dell computer as opposed to selling a legitimate, unused OEM key from MS.
I will not be purchasing from Softwaremedia.com again."
"My experience was positive. I did not initially receive an order confirmation because I mis-entered my email address. The order entry system should have probably checked for that. But after I reached their support team, I got a new confirmation notice and access to my account online. In my case, I used SoftwareMedia to get a significant discount on an expensive suite of software from Adobe. It turned out that my product which arrived right on time was an odd packaging of the product, but came with instruction on how to install and assurances of proper licensing. Everything installed just as described and I registered legally with Adobe with no issues whatsoever. Based upon this I would recommend SoftwareMedia to others. A considerable savings for my business. "
"SoftwareMedia.com was a class organization. The software was very well merchandised and in a clear and visually helpful manner. Order arrived on time and the follow up dialogue has been great. I will be ordering from them for my future software needs."
"My overall experience on this order was good.
1. Softwaremedia.com had the best price.
2. I placed my order on Monday and received it on Friday with free shipping.
3. The website is very easy to navigate and has a great design.
4. The software arrived in a softpack envelope which I would not suggest using as the software box was a bit smashed. However, there was no damage to the product CD. I would suggest using a small cardboard box to send items so this damage does not occur in the future."
"Software Media delivered my product with exceptional speed. My products arrived before my expected date. The Materials were well protected and everything met my expectations.
Hancock County Health Dept
Carthage Illinois"
"Vendor refused to sell me product for personal use. Vendor said that a personal use license would cost an additional $35. This is insane.
I got the exact same product, from another vendor, without any issue whatsoever."
"I've only purchased from SoftwareMedia.com on one occasion, but everything went perfectly with that particular deal so I'll very likely buy from them again in the future. They had the product available for a very good price, my order arrived quickly and was packaged well, and it was exactly as described, so I was quite happy with the seller, and with my purchase.
Thank you, SoftwareMedia.com!"
"First of all I am a longtime professional photographer who needed a low cost option instead of paying $900 for Photoshop CS4. I found PhotoImpact 13 on this company's web site. Every other web site wanted between $90-100. I purchased one from SoftwareMedia for only $68 with free shipping and no tax! I was a little worried due to the low price. It sounded too good to be true and usually it is. After placing my order with them I received confirmation immediately. The next morning I received an email with a FedEx tracking number telling me it was shipped! 3 days later the FedEx truck drove up and deliver the software! The neat thing was the shipping was free! Along with the invoice was another FedEx padded shipping bag for a return. Their guarantee is a no hassle return as long as you haven't activated the software. And they said THEY would pay the shipping back to them!
I couldn't have had a better experience. I rate them 5 stars for sure.
Neil"
"I ordered the boxed, retail version of SQL Server 2008. They sent me a volume licensing disk (no box) instead that was very clearly stamped “Not for OEM or Retail Distribution” and “Not for Resale” by Microsoft. The packing slip that Softwaremedia.com sent even showed the SKU for the boxed retail version which did not match the SKU on the disc they sent.
When contacted, they did not respond to email or voicemail. On 2nd attempt at a call I did reach someone and he told me the retail version was on indefinite "backorder". Really? I can go to any number of stores (online or retail) and find it without a problem, but you have it on backorder indefinitely and without my authorization send me something else instead? That's not the least bit suspicious at all.
He tried to assure me that what they sent instead was a valid, legal license (which it is clearly NOT, but even if it was then it was NOT what I ordered which was boxed retail) and that I should have received an email with the license info. I did not and so he said he'd send it again. I did receive an email from Softwaremedia.com at that point telling me how to login to Microsoft and activate this volume(!) licensing key. Shady stuff.
At least they were relatively good about allowing the return since I did not open the disc or activate the volume key they sent me."
"I searched high & low for the best price on Adobe Flash CS4 Pro. Most places lure you to their site only to find the price they promote is for the upgrade or academic version.
I found Adobe Flash CS4 Pro at softwaremedia.com for about half the cost of any other place.
The package arrived one day sooner than expected. I had trouble with the install due to having the 30-day trial installed. Mark, from support, cleared things up right away for me.
Very good shopping experience. Great price AND customer service. I wish every place, web and brick & mortar, was this good."
"I was trying to locate new version and previous version s/w for client,who were set on having previous version knowing it was soon to be discontinued. I could not locate s/w and media until I ran across Software Media thru a web search. Thank Goodness they are here. They saved our contracts with certain customer."
"Excellent price, customer service, and extremely fast shipping!"
"Update.
Reordered the same exact item.
Invoice is dated 7-14-08, received 7-18-08.
Everything just as posted below, except went with "budget" (free) shipping.
I have no qualms.
-------
(I did not actually place the order, though I selected the seller & the item.)
No problems.
Order date 6-27-08, delivered 7-3-08.
Ordered with "Express (3-5 days)", $9. extra.
Adobe Acrobat (Mac). Price was very good.
DVD is in an Adobe plastic box (like what the AOL CDs would come in). Serial number is on a label on the outside of the box. Box itself has a clear sticky sealing it, seemingly never opened before.
Box, & invoice placed into a folded over padded envelope, sent FedX. Disk does not sound damaged.
(I won't actually open it myself & won't have it installed till sometime next week.)
No problems that I can see."
"Although the online company "SoftwareMedia.com" substituted a better (larger suite) product for the one that I ordered (which is no longer available from the software manufacturer), I needed to return the item to them for a refund. "SoftwareMedia.com" fully refunded my purchase price and paid for the return of the product. They were very professional in all of their dealings with me: from the well-designed web site, nicely printed color invoice, and toll-free telephone number, to their packaging, shipping, and billing. Because of this, I was left with a good feeling. I will certainly consider them for a future software purchase.
"
"First time I'd used this company; based on my experience, I'd do so again.
They had the lowest price I could find (for Filemaker Pro 9 Advanced Upgrade). As promised, I received a new, shrink-wrapped version of the product. As a bonus, it arrived in 2 days, despite my having chosen the free ground shipping option."