"I purchased a Sonyericsson Experia X1a mobile phone
in Jan. and in May June and July I called and complained how slow my phone when I use the touch screen.
I had to send it to Sony three times and they said I had water intrusion in my $800 phone (yeah right!) and my warranty was voided.
After doing a little research I found that they do this with all of the Experia X1 phones to avoid having to replace them.
SAVE YOUR MONEY"

"Sony Style... what a joke.

Tried to order 1 game on 7/12/09. Their website was EXTREMELY slow and kept giving errors. Worst checkout experience ever. I eventually got the order in... but in the end, they just COMPLETELY wasted my time - and no compensation for it. Just a "Sorry, tough luck."


I received this email the next day 7/13/09:
"Thank you for your recent Sony Style purchase.


We would like to inform you we are experiencing a delays with the shipping of your video game order. Your order has been rescheduled to ship on Wednesday the 15th of July.

You will receive another email with your tracking information once the order ships."

Okay, so a few days of delay would have been forgivable, but that turned out to be a LIE. No shipping confirmation or any updates received on that Wednesday.

On Friday 7/17/09, I get this email:
"Dear Valued Sony Customers,

We regret to inform you that any video game which was part of your order SW0********** that has not yet shipped has been cancelled. If you have previously received an email with a tracking number, the items associated with shipping confirmation have not been effected.

Your order had to be cancelled due to an overwhelming number of orders placed during a severe pricing error that occurred on our site. We have done everything possible to fulfill every order but we have exhausted all inventory.

We are very sorry for the inconvenience this has caused but, we do not anticipating any further inventory in the near future. Additionally, because this was a pricing error, we are unable to offer other products at a discount.

Thank you again for your patience and understanding,


Sincerely,

Sony Style Customer Care"

Basically a slap in the face. A simple automated generated "sorry" letter doesn't cut it in this day and age. Thanks, Sony!

How nice and convenient that some companies can just get away with it for their own mistakes; yet when a customer is at fault, we usually have to pay the price. Horrible.

And to think it couldn't get any worse, on 7/27, they send me another "reminder" that the order was canceled. Yet, another slap in the face.

"This is to inform you that the below item(s) on your order has been cancelled due to the following reason:


this item is no longer available"

I visit their site again and I find out they have it in stock at full price. Well, what goes around comes around. I got it for much much cheaper than their so called "price mistake" from another retailer. Thanks for canceling, Sony! I saved even more.
"

"Sony sucks big time. They advertised a sale on select PS3 games and then cancelled people's orders claiming they do not have enough in stock! Our economy is dragging because of mismanaged companies like this. People want to spend money on good deals, and then told Sony can't uphold their part of the agreement. Why send out an order comfirmation and 2 days after the 2 games were suppose to ship, I get a cancellation email?!
"

"Placed an order for three PS2 games during a clearance sale, with prices nominally on par with those of GoGamer's 48-hour sales. Promptly received an e-mail confirmation and a shipping date.
Four days later, a boilerplate e-mail with the subject heading "Cancelled_Video_Games_Email_7-17-09 - TEST" was received stating that the prices listed were a known problem and that while other order were fulfilled at those prices, mine would not be nor would any discounts or offers be made for the inconvenience.
While I can understand pricing issues, the fact that a supposedly known issue was not communicated *immediately* and that many other orders *were* fulfilled is not an appropriate way to do business. Either acknowledge the mistake immediately and across the board, or fulfill the orders. And certainly don't send out such notifications with a subject heading including "TEST"! It only serves to reinforce the perceived lack of professionalism on the part of the store."

"Customer service? Fahgettaboudit
Ordered a refurbished DAVHDX277WC Home Theater System. Shipping was fast, but I was disappointed to find that they didn't use anything resembling original packing materials and simply wrapped everything in bubble wrap. Fortunately there was only minor cosmetic damage and the DVD player/receiver looked perfect.
The nightmare begins.
When I hooked everything up I soon discovered that the DVD tray made lots of clicking and grinding noises, but would not open.
As with other sonystyle.com victims I soon discovered that sonystyle customer service is a joke. I tried the recommended troubleshooting, but they determined that the unit would have to be repaired. They refuse to exchange the DVD player while insisting that I pay for shipping costs to send it in for repair. Estimated shipping cost is almost $50!
My contact with them has been via email and live chat. I fear that I would lose my temper during a phone call.
The customer is not king at sonystyle.com

"

"First, the shipping was extremely fast. The laptop itself was incredible and the speeds has been seocnd to none. I've used the Blu-ray, gaming, and 3D benchmark tests, and this system performs VGN-FW355J. I couldn't believe how beautiful this machine is on the build and the quality that Sony put into this system. It is better looking then any MAC. Sony Vaio did a great job I am very happy. My only complaint is no system restore software and the manual included is not good."

"Got my order shipped overnight after a small dispute! Great Service! Thanks Mike!"

"I've placed 9 orders so far and NEVER had a problem. Sony ships FAST (usually same/next day), and I usually get my items within 3-4 days after placing the order!!! I strongly recommend people to BUY DIRECT. "

"I purchased a 32-inch XBR6 LCD HDTV from them and the experience has been completely delightful. The shipping was fast, the price was great, and anyway I had to do via phone went without a hitch. I would gladly buy from them again."

"Ordered PS3 160gb bundle online April 5th around midnight. Item was shipped April 7th per confirmation, received item April 13th in perfect shape. Ordered from SonyStyle because prices were all about the same (within a couple dollars)but Sony was giving a free extra controller along with the same bundle from everyone else. Couldn't ask for better. I had also bought a laptop from SonyStyle several years ago along with some accessories (seperate order) and also had no problems or delays in shipping. All of my experiences have been highly satisfactory."

"At this point I will never buy another Sony product ever again. After only 4 months my camera stopped focusing properly.

I took the camera to the nearest Sony store to see if their proclaimed "camera-guru" would be able to ascertain if it was human or machine error. When I saw he was taking shots in the store at 1/800 @f8 with no flash, I was horrified. This guy had NO CLUE WHAT HE WAS DOING! I was further irritated when he asked why the image playback was flashing the blackouts and blowouts. Why should I have to explain to a Sony employee how their product works?

When I called customer service, I was informed that I had to ship it to their repair center (at MY cost even though the camera is in warranty and the problem in question was "something common"). When I informed them that I professional photographer who needs the camera by a certain date, I was told they could not guarantee that I would have my camera back by said date (understandable). When I asked if there was a possibility I could get a loaner, he said "I'll talk to my boss and do all that I can to see if that's possible." only to come back with, "I'm sorry, there really is no loaner program for consumer-level product. Not unless you want to buy our pro-sumer equipment. Yeah you know you spend the bazillion dollars and then you get it..." Then I was then kept on the phone for 2 HOURS while the CSO waited for the screen to come up that would get me a work-order number. Instead of offering to call me back, he just left me hanging there saying every few minutes "I just don't know why it's so slow." After he did get me a work-order number, there was no added courtesy for the wait such as, "I understand your urgency and need for the camera so I will do all that I can to see that this issue is expedited." or "Let me check on that loaner again, perhaps there is something I can do."

I shipped my camera out - which would not be arriving overnight thanks to the 2 hour service call.

I ended up calling back the next morning still furious at how the initial call was handled. I spoke about how poor the support was in-store and during the previous service call. The gentleman told me that when the repair center receives my camera, they will look at it and determine what needs to be repaired, in which instance I may be able to have Sony provide a loaner.

I called back the day after that and was informed that the camera had been received at the service facility, but not yet assigned to a technician. The camera would be assigned around 3:30. I called back later wanting to know the status and was then told that it takes 24-48 business hours to assign the camera to a technician. The CSO then said she would expedite my issue to the best of her ability but that there is no guarantee I will have it back in time.

I do not want to worry about having my camera back in time. If they check it and it needs repair fine. But, while it is being repaired I would really appreciate if Sony would get over themselves and provide me with a loaner. I doubt that a customer would call back everyday if they weren't passionate about their equipment or the function it serves. You would think Sony would have common sense to realize this.

To top it off, their service number is not an 800 number. It is a 239 number. Meaning that not only were my minutes eaten up by the first CSO's incapability to perform customer service, but I don't just get to be upset about their poor customer service and incapacity to provide great customer support, but I also get to be angry about the minutes that are eaten up on my phone-plan and the very real possibility that I will have to pay for a phone-call that lasted much longer than it needed to.

I have Never Ever experienced such poor service. It is clear that Sony does not trust its customers and has no interest in fostering lasting relationships with their customers. I look forward to calling Sony back every day until I get my camera, and asking Nikon and Canon what they would do for a customer in a position like this."

"I placed an Order on Sony Style on March 17, with an estimated shipping date of March 18, but my order kept showing Processing status, and on March 19, I received an email from them saying that my order was canceled since they cannot advise a shipping date for my order???

The interesting thing is that I got my order canceled after I asked them about the Paypal coupon that I could not used on their website although I should be able to (since I contacted Paypal to ask about my eligibility to use that coupon).

Sorry Sony, but you have lost a royal customer who always buy Sony products."

"The only Negative thing I have to say about SONYSTYLE.com is the shipping company they used. If you find a local retailer that has the same tv for a little bit more, do yourself a favor and avoid the headache by going with sony's mandatory shipping company (BAX Global which is now BB Shenker). They are a bunch of incompetent fools. I purchased a tv, and it was at the Los Angeles shipping facility. My TV suddenly disappeared. I think one of the shipping employees stole it. Needless to say, they never called me to inform me that my package was lost. I called in twice to schedule a delivery, and they did that; exceptionally well, to my surprise. Well, my scheduled delivery never came, and when I called back to see what happened, it was then that they informed me that my tv is now missing and that I would have to talk to sony about getting it replaced. The order itself had a promotional discount on it as was purchased during some holiday special that sony will not honor anymore as the promotion is now void. If you are reading this, please spend a little more to find whatever sony product you are looking at locally. BB Shenker/BAX Global sucks! "

"I was really counting on Sony when I bought this 8GB Walkman MP3 player. It was just a few weeks before Christmas, and was the right price to finish off my holiday shopping. A full week after the order was placed, I was notified by Sonystyle that the order was canceled and I would not be receiving the MP3 player. This was very disappointing, and I will never buy from Sonystyle again."

"On 12/12/08, I purchased two items from this company thinking it was Sony, with no hesitation or any thought that it could be a scam company.
I learned of this Reseller ratings a couple of days later on the 15th of Dec. So I checked on Sony Style and did not like what I read.
However, I am happy to report my items have arrived today the 17th of Dec. I never did receive info by email about the shipment or tracking number. I had to log in to my account and track it that way. It seemed a little odd, but then again I don't shop online everyday.
Overall, I would purchase again from this company and just know to be patient with the shipping."