"I placed my order 11 days ago, on March 20th. My order had an estimated ship date of March 21st. The following week, my order still said it was processing (however it still had the same estimated ship date). I called customer service the next day and I was informed that my ps3 was already packaged and ready to be shipped, and that they were just waiting for a tracking number. I was also informed that my order was beyond the stage at which I could cancel. The next day, the order was still processing (and the estimated ship date had not changed from Friday of the previous week). So, I called again and received the exact same information. I asked about stock issues, since the item is no longer available for purchase if you go the website, but was assured that my item was already packaged and ready to go (just waiting for Fedex to pick it up). So, I waited. On Friday of last week (an entire week after the supposed estimated ship date) I called again because the status still had not changed from "processing". I was told the same exact thing, however, this time they said they'd check with the warehouse to figure out what was going on and send me an email. I never received an email and the status of my order never changed from "processing". So, today I called again. Today I was informed that they ran out of stock on the item I ordered and that my order was subsequently canceled (however the website still says "processing"). How is it that my order was all packaged and ready to go when the warehouse supposedly ran out of stock? Why was it impossible for me to cancel my order when, evidently, nothing had been packaged? I have had such a ridiculously bad experience with this online store that I will NEVER purchase anything from sonystyle.com again."

"Ok. Due to my "It is Sony they wont do fraud" idea i tried to purchase a $50 PSP battery from Sonystyle. However, i forgot to that my billing and shipping was different, so the website prompted me that billing address is different. But here comes the tricky part:

I got charged for nothing, i dont even have confirmation number or order number. The website told me that i need to reenter the billing address, but i was charged the $50, now i dont know what to do.

"

"very unconcerned and unprofessional, even when speaking with "daniel" the floor manager. did not assist me at all with my requests and lied to me repeatedly. "

"On 12/31 I ordered a remote control. Sony Style sends me an email that it shipped, on 1/03/2008, and also send the fedex tracking number. When I checked the fedex tracking number, it said that a package had been delivered already, on may 2, 2007. 8 months before I placed the order, to someone in another state. bogus tracking number! After several emails went unanswered I finally called the 800 number. They checked with fedex and said that the tracking number wass bad and fedex cant prove that they even picked it up, and the sony rep had no proof that fedex did pick it up. so I ask to have another one sent or get a refund.. They said they couldnt do that i would have to have them file a dispute with fed ex. Everyone got what they wanted except me Looks like ill have to wait for my 25 dollars. If I ever get it anyway.. Just think If they did this to a lot of people ( giving bogus tracking number). They could make alot of money and never have to ship a thing. and then fedex and sony could blame each other while they've got your money. genius!! Sony treats the customer like crap. "

"HORRIBLE, HORRIBLE, HORRIBLE.....Never buy directly from sony. Their return policy is the worst! I purchased an alarm clock on the site Sony-Stye on 11/5/07, for a Christmas gift. WHen it arrived, it was HUGE, so I wanted to return it or exchange it, but I misplaced the receipt. Randomly, I found the receipt the week. So I thought I would call them up, even though on their receipt it stated a 30 day return policy. But I thought, I'm sure they would at least exchange it. I mean with all the competition out there, right? Wrong! They said I was out of luck. No exchange or refund. They said it had to be 30 days. So, even if I had found the receipt at Christmas, I STILL wouldn't have been able to return it. Buy from BEst Buy, Target, etc. Anywhere where they have an reasonable return/exchange policy. I am never buying Sony again, and I will make sure no one in my family or friends do either. THe worst return/exchange policy I've come across in a very, long time. "

"I ordered a PSP Daxter edition through Sonystyle.com on 12/4. This item was intended to be a Christmas present for my 6 year old son. At the time of my order, the item was backordered but estimated to ship on 12/13. Due to the tight timeframe, I contacted customer service to inquire about the validity to that ship date. Although no promises were made, I was told that Sony is usually very accurate with dates. With Sony's great reputation as an electronics manufacturer, I expected great service and felt confident to continue with the order. From 12/13 onward, I continued to check my account on-line to be sure I would not be left without this item at Christmas. There was no shipping information on my account, nor had I received any communcation about shipping delays from Sony. I contacted Sonystyle customer service and was told that the item was still backordered and no shipping promises could be made. So, I found the same item at a Best Buy 20 miles from my house and drove out of my way to be sure I would not disappoint my son. After making the purchase at Best Buy, I contacted Sonystyle to cancel my existing order that still presented no shipping information. When I spoke with the rep in San Antonio, she said that although there was no shipping information on my account, the item was in the Carson warehouse and was "picked" for shipping and therefore could not be cancelled. I asked when the item would arrive and initially could not receive confirmation that it would arrive by 12/24. After expressing my extreme dissatisfaction to this rep, I asked to speak with a supervisor. I was told that "the supervisor will not tell me anything different" and was repeatedly refused the opportunity to express my frustration about Sony's poor service to a manager. I have never experienced such disregard to customer feedback! After continued dialogue with this rep (who continued to not allow me to speak to a manager), she changed her story about the shipping and told me that shipping would be expedited to be in time for Christmas and that I could not cancel or return the item which I no longer needed. Given no other option from this rep, the only choice I had was to return the item upon its arrival. After that very disappointing experience with customer service, I then noticed that I was charged 2 times for this PSP and the extended 3-year service that I had purchased. So....I contacted customer service AGAIN to find out why I was charged twice for this item that I still had not recieved and no longer even wanted. The rep in this dialogue was much better, but could not provide any resolution to my problem either. She confirmed that the time shipped from your warehouse on 12/20 and that it was in FedEx's possession. So, any delays at that point were due to problems with FedEx. She placed a tracer on the package with FedEx and the item finally arrived on 12/27 - after Christmas!! AND....I received two PSPs even though I only purchased one!!! Hence, the double charge on my credit card!! And now I am calling Sonystyle's 800 number and have been on hold for over 30 minutes. This has been a terrible experience. I expected much better service from Sony and can assure you that I will NEVER purchase a Sony product again. I will also be sure to share this story with those around me as I don't think anyone should be subjected to this terrible service."

"I ordered a Sony Walkman 2GB MP3 player as a Christmas Gift. I have a Sony outlet store 2 miles from my house, but decided to order on line because it was $10 cheaper and had free next day delivery. Well needless to say, it never showed up. I got notification from Sony that it had shipped on the 22nd. Found out it never shipped. Now, on the 26th, waiting for a manager to call me, which they said could take another 48 hours. So much for Next Day Delivery!!! "

"Terrible, they are not user friendly. For the 2nd time i asked if they can ship to a business address. I was assured that it was not problem, and I gave then the business address with the business name. Sony uses FedX to ship & FedX is very stricked on shipping address's. The address of my business is under my business name however sony keeps using MY NAME as the business name and FedX doesn't deliver the package. When I call sony cust service, they tell me for security purposes they can't change anything. When I asked to speak to a manager, I was told a "request" would go in and in about 2-3 business days I should hear back. I am still waiting for a manager to call me back from my purchase problem back in Aug of 07. Great deals some times and great products but absolute terrible customer service. I feel they only worry about getting your money, once the order has been made, they could care less..."

"Shady folks! I would not recommend. Bad customer service, inaccurate ship dates and poor prices to boot! I couldn't get a hold of them over the phone so I (after several attempts) finally posted my question to the "Customer Care" center and waited for a response. Although the site said I would receive a response within one business day I did get a response until 4 days later and then she didn't even address my question! I replied back to repeat my initial question and am still waiting for an answer..."

"I order my 40 inch TV through sonystyle .com on nov4 2007 and till date no updates from sony on my order!!! i called customer service and to my surprise THEY don't know what happened to my order and ask to call back again in 2 hours because there systems are UPDATING!!! Called after 3 hours still systems UPDATING.. like this i made about 4 calls and suddenly realised Customer service closes by 5PM!! it'snt it funny??
All i can say SonyStyle.com sucks!!i'll never make mistake ever again and nor advice to my friends and families.."

"UPDATE: While my order was initialy shipped to the wring person who had alerted me, and the SONYSTYLE supervisor offered little help, a senior SONY manager has seen my DPR forum / blog comments and has promptly stepped in, shipping the needed part (A700 vertical grip) via overnight shipping.

At this point I have the grip and am satisfied.

Alex"

"I ordered a camcorder from sony style. I consulted with a rep from Sony style but when I received the camcorder it was not what I wanted. It was a very low end camcorder and I had wanted more features so I returned it. I returned using the Postal Mail but I put a tracking on and a delivery confirmation. Their website says after receiving the merchandise the credit should take about 7-10 days. It is now July 24th and I have not received my credit. I have called them about once a day and everytime they tell me that they do not know where the credit is, ask me for the tracking number and evalate the problem to the next level. Each time I call I spend at least 30 minutes on hold. Awful, awful customer service. "

"I bought a VGN-AR590E VAIO Laptop from them and had it shipped 2nd day. Received the goods and all is well. I like the laptop, I likes it a lot. :)

"

"To take advantage of a xmas quick ship option (overnight for free), I ordered two cheaper walkmans. They both shipped in a bubble envelope... No apparent damages, yay."

"Ordered a replacement battery from Sony Style. They shipped me the wrong battery, not the one ordered. I didn't realize it was the wrong one until I inserted the charged battery in my Sony DSLR camera and it said it was incompatible. I contacted Sony and they refuse to exchange outside 30 days of shipment."