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Verified
5/5

2006-12-18

"Great service again from the awesome people at Specialtech. An online retailer that actually cares about it's customers is something special and SpecialTech is one of them."

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Verified
5/5

2006-12-18

"I placed my first order last week and was so impressed by their service, that when I need another pump for my PC they were the obvious choice.
This is how I rate them, 10/10 for everything, quite honestly I cannot find any fault with anything they do, the prices are right the service is excellent their ordering system is the best I've seen, they inform you of everything by E mail, they are perhaps the fastest growing company in the UK and they certainly deserve to be.

If you want good old fashioned quality and service visit Specialtech you will not be disappointed.

They come HIGHLY RECOMMENDED by me.


Update, the pump arrived DOA, but this is when you really find out a great company, I e mailed and have had a response within 24 hours and it is back with them, they e mailed me when it had arrived and a new replacement is already on it's way due to arrive on the 3rd of January, now considering this is over a period of Christmas and New Year, their returns and RMA service is the best I've ever witnessed.

This might seem all too good you might think, I can assure you I do complain and I would not be saying these things if they wern't deserved, in this day and age it's comforting to find a company who genuinely care and offer a superb service.
"

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Verified
5/5

2006-11-28

"Ordered on-line at 14:22 on the Monday, delivered before midday on the Tuesday, exactly what I ordered and in A1 condition. What more can I say, other than that the price beat all the competitors by a substantial margin. Many thanks to Specialtech."

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Verified
1/5

2006-11-22

"Order placed on the 12/11 this comment being madeon the 22/11 the order has never arrived with the excuse that the supplier can not supply until January and that i would not get the case i ordered anywhere in the uk before January yet one phone call and the exact same case will be delivered 23/11/06 stores should not be allowed to let people order components and take payment if they do not have the items in stock!!!!!!!!!!!"

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Verified
5/5

2006-09-28

"Fantastic quick service! I ordered on the Tuesday and received everything on the Wednesday morning.
I have found the staff to be very knowledgable and helpful at all times. SpecialTech actively participate in a number of forums, asking which components customers would like to see stocked.
I would definitely recommend giving them a try.
"

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Verified
5/5

2006-09-14

"Good price for Maxtor 320 HD. Confirmation and delivery tracking excellent. Probably worth waiting for, when compared with west end prices."

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Verified
5/5

2006-09-13

"I ordered an Origen X15e v.2 HTPC case. It was delivered quickly but upon installation I discovered that the internal 7" TFT was faulty. I reported the fault to Specialtech and was provided with a replacement within 48 hours and before I had even sent the old one back!
The staff are both courteous and knowledgable. As it is, I have had a few problems getting the new case to perform all of the various functions which is more a reflection on my PC building skills than the product itself. Regardless, the staff at Specialtech have been really keen to help, despite the unit no longer being faulty and with this effectively being a 'done deal'. I won't hesitate in ordering from this company again, you just don't get customer service like this anymore. I've been really impressed by the way I have been looked after. Nice one :)
"

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Verified
5/5

2006-09-12

"1st time I have used this compnay to purchase hardware. I had no problems with this company; purchasing or delivery of my items. I found the website informative and helpful. I would use this company again. Excellent all round service! "

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Verified
5/5

2006-09-08

"Helpful over the phone, and even though I knowcked the delivery down to Interlink Medium Parcel, received the item the very next day.
I only bought one thing from them as I'd never heard of them before, but they will now be on my top 10 of places to try when sourcing items
"

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Verified
1/5

2006-09-06

"poor delivery times and expensive delivery costs! £8 for 4 working day delivery??!!not acceptable unfortunately.That said good pre-sales advice. However i won't be using them again-whats the point in having excellent pre-sales advice and then not getting the product for 4 days and paying over the top delivery for it?"

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Being updated on the exact date the delivery was sent
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Verified
5/5

2006-08-12

"New to this shop and I must say I'm impressed, ordered on Thursday night at 7pm and package arrived on Saturday morning.
Can't get much better than that.
I'll certainly be using them again.
Thanks.
"

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Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2006-08-10

"I would like to thankyou for the speed of your delivery service as emailed by you i checked the contents of the Thermaltake case and everything was perfect. I will be ordering from specialtech in the next few weeks, Superb service. Thankyou"

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Verified
5/5

2006-06-28

"Initially, delivered the wrong model of the TV cards I ordered, but were then extremely helpful and quick in sending replacements, and promptly refunded postage on the items I returned. Very good 'ticket' system for interacting with customers by e-mail/web."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Resolving problems
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Making decisions on their own
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Being trustworthy
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Verified
5/5

2006-06-04

"Excellent service - easy to use website and next day delivery. I could not better the price anywhere else, either."

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Verified
5/5

2006-05-24

"This is what you call brilliant service, I ordered a Enermax Liberty 500W PSU and a Thermaltake Hardcano 13 they arrived very quick but the Hardcano was faulty so I contacted Specialtech to RMA it and within a week received my replacement, they let me know everything that was happening so you wasn’t wondering what was happening. Now why can't all companies be like this "

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site