"charged me $160 for return phone fee then refused to give me money back once phone was returned wouldnt offer anything talked to erica so if you get her on the phone she wont do anything HORRIBLE"

"Date 5/7/18
I just got off the phone with one of your customer Reps. I wanted to know more about your plans and what you could do for me because the website asks for my phone number but fine print says   

By clicking "See My Deal" above, I consent to receive from Sprint and any party on Sprint's behalf telemarketing calls using an autodialer or pre-recordings and SMS text messages at any time, which could result in wireless charges, at the number provided above.  

   

This site is unacceptable if you are trying to get new customers.  

On top of that I called in thinking it would be easier.  

I understand the initial steps of getting name email address to log the call.  

However, when stating that the customer rep can look into more, I get asked for Date of Birth(DOB) SSN. I stopped this whole process at SSN. I don't care if you are on a secure line.   

Reading your fine print then getting asked these questions are not professional in any way.  

Maybe if you went about it a little more honestly.  

For example: Customer Rep could state, let me look into further in how I can help you with a quote. Then say I would like to let you Know that in this quote I will ask some security items(PII) to help you get the best deal. For example I'll ask you for your DOB, SSN, ect.  

This let's the caller choose and be more comfortable in giving this information if they are upfront with them.  

Also, I love how I was asked for my specific address when I wanted to just give my zip code but customer rep said to best ensure they have an accurate reading of service in my area I need to give my address. But when I asked him to check another town because I head out there alot. He could determined that I would get great coverage by just giving him a zip code.....hmm that brings up a red flag right there.  

When I declined to my SSN. I asked if there a Knowledge base article he is working off from and see what the procedure is when SSN is declined. Rep said he is not working off the KB and he cannot assist me further in that area.  

   

I want to make it clear, in no way am I banishing this tech Because I know he was doing his job. But I believe you lost me in ever switching over to Sprint because of this experience.  

5/7/18
Get a response saying they will have some one contact me.

5/9/18

I email them asking for an update. They reply back that estimate time for a response is 48 hours..

5/15/18
I send another email asking for an update.
Get an generic email greeting/closing template back. They just added my name and phone number to it.

Pathetic. I should have at least received a call. But now every one will know.
It's not that they need to do a credit check. It's how they approach it. By"

"I have had 6 months of inept technical support. The problem is I don't receive my incoming voice calls. I was told the network keeps enabling call forwarding. Multiple times I have Tech Support each time I have to turn off the phone, check network update and then perform a reset.(##72786#) I use my phone for business & personal. If my phone isn't ringing doing the day its a network issue. I have been extremely patient with Sprint but over the last few days I have spoken with them several times. Finally I took the phone in again to the service depot.. They ran a diagnostic and could not find anything wrong. Here's the kicker...my phone warranty had expired 3 days before and they were unwilling to send my phone in for service. Even though I have had this issue since February. That was the last straw. I had been with Sprint for 8 years. I'm done .......In the next day or two I will switch to another carrier. The lost business & personal calls. They wouldn't even waive 3 days. Really I will never use Sprint again."

"It was painless thanks to the knowledgeable reps."

"Sprint used to be one of the best carriers that not many people had problems with. Now they are what T-Mobile was back in 2009. Utter trash. Can't keep 4g LTE in what's described on their coverage map as a "4g LTE Plus - More spectrum. Better network." zone. When I drop to 3g (if I even get that lucky) which should still allow me to do anything on the network that 4g does even if at a slower pace, it gives me the message that I'm not connected to the network. This is on a phone that is brand new and fresh out of the box as they replaced it thinking it might have been a problem with the phone and not the service. The only redeeming quality was the customer service at the store I was at was great, but even perfect customer service doesn't do much good for the company when the company is so bad that the EMPLOYEE RECOMMENDS I SWITCH CARRIERS. I'm giving it a few days for the account owners to try and figure out whats going on, and if nothing changes by then I will be leaving. As a business, it's usually a good idea NOT to charge your customers for a service you can't provide."

"Just got an awesome Samsung galaxy 9+ thanks to great customer service an information from Jarrett on 20th st In Chico! He was fast and professional and is the reason I got this amazing phone today! Thank you Jarrett! "

"This is not the company to have your carries!!!!"

"Sprint was a good company now they are HORRIBLE!! They give you the run around. I was promised a fee waiver of $30 and I checked to see when the phone would arrive because I never received the confirmation email. When I got back on Chat they informed me is was never ordered. I spent 40 minutes on chat just to order a simple phone for my aunt and after calling customer service and speaking to the retention department he told me they never waive down payment fees and I would have to talk to the credit department. I even had the chat documentation so it was clear and they told me well we can't see the chat it's not our department! Even the next chat person told me maybe go into a store and they can help you. I have been with Sprint almost from the very start and I noticed last year when I went to upgrade I felt so dirty after spending an hour on the phone making sure I wasn't getting screwed! The customer service rep seemed very dishonest and not answering my basic questions like how much will I pay each month with all the fees? They just kept trying to sell me out of the program I was happy with. I asked to speak to someone who could help me with ordering a very simple phone. Today they kept telling me they can't waive the fee and kept switching me to another person over and over again! WOW really I've spent thousands of dollars with Sprint but now they don't give a DAMN!? I had to search over and over just to try and find a complaint email to this company and there is no email... wow again! I fear most other phone companies are the same. We need a customer service advocate to hold these companies to task. I am also finding out that suddenly my S8 Samsung suddenly loses battery power like something is sucking it up. The next day I keep getting emails and notifications to upgrade to the S9 when my S8 worked just fine. From my experience I tell you DON'T DO BUSINESS WITH SPRINT! Customer service gets an F from me. See ya Sprint you lost a good customer."

"Sprint one year free unlimited is a SCAM, Once you order the service it will say your phone is not eligible. if you call customer services they will say it is online offer you will not eligible. I talked with customer serves today more than 5 hours but ended up with nothing and i give up. Please be ware with sprint offer, they are the biggest SCAM i have ever seen."

"I went in to a store and they promised me a bill lower then what I was paying. They told me they had a special going on and gave me a free tablet for switching to sprint. I only have one line. Next thing I know I’m paying $50 more then I was before. They are charging me for 5 lines and $30 a month for the tablet they said was free,. I’m probably going to terminate my contract and accept the loss and find a new phone carrier."

"I signed up with Sprint online because they offered an attractive discount. I decided to try the Slate 8 tablet. It is basically useless. The next months they offered a promotional discount of $200 off an IPad Pro, so I upgraded online. The first issue was that it took a month for them to activate it, repeatedly confusing it with the Slate 8 that I had had although I explained the situation numerous times. Then, they neglected to apply the $8 dollar discount that I was due for the $200 promotional discount. This required to date A phone call and 4 online chats, and it has not been fixed yet. In addition, My original plan included a $10 monthly discount on the $30 monthly tablet plan. This disappeared when I did the upgrade, although I was never told that I would lose it with the upgrade. They refuse to fix that.

To add insult to injury, the cell service is terrible. Recently when I was traveling in NYC, I was unable to get a signal in Brooklyn, Queens, and Staten Island. Don’t bother trying to call customer service- you can barely understand the agents.

To sum up - stay away from Sprint, and keep your sanity. I guess it is true that you get what you pay for."

"Two years ago I was referred to Sprint by a friend. She was paying less and thought I would like to save a few bucks as At & T was charging a small fortune for my cell phone service. In my area there aren’t many too choose from, only a few big names.　

So my husband and I go into the Sprint store located in Mentor, Ohio. We decide to sign up after being wooed by the big sales pitch. We were promised better service than At & T, better customer service and a cheaper bill….yada yada…

Right away less than an hour later I am trying to login online to see something on my phone when I notice it says I can’t get service. I ignore and wait until I get home. Same thing on my husband’s phone too. This no service and no way to get online would occur for the next 2 years. We called Sprint over and over again with no avail.

Guess what happened? Absolutely nothing. Every time we called, even talking with managers “We will put a ticket in and we will boost your phones etc…” Never in the full two years of our contract did we have service from our house to the mall. We even had our phones looked at and nothing was wrong with the brand new iphones.

Imagine talking on an important call to get the call dropped for no reason for 2 solid years. Imagine trying to access online and have no service anywhere you went unless there was wifi for 2 solid years. It didn’t matter if we were inside or outside. Nothing.

Then what was even worse is what comes next. Every single time we called Sprint we expected to waste 2-3 hours of our lives trying to get an answer only to be sold empty promises and still no service. We finally surrendered to the fact we were helpless as we had committed to a contract we didn’t fully understand. We had leased our phones not really knowing until we found out the hard way we couldn’t get out of it without paying a small fortune.

So no service, a cell phone bill and a 2 year prison sentence with Sprint. Sounds awesome right? But wait there’s more, really bad customer service from even managers at Sprint. The store was awful too. I couldn’t even send group text messages. No one could figure out why. This went on for 2 years.

I couldn’t wait to get out of my contract so when the final day came around that I was able to get out of my contract I called every day for a week to make sure I had the correct $ amount of how much my last bill would be after turning in my cell phones.

It has now been 3 months and Sprint is still trying to charge me $50 in taxes and fees for cell phone service for 28 days. I didn’t have my cell phones in my possession. They were turned in 28 days earlier. I had to fight for 60 days for them to drop the lease fees. They tried to say we didn’t fulfill our 2 year prison sentence with them. But needless to say they never dropped the $50 after finally realizing we had fulfilled our contracts.

Guess what? We have called and written so many times and no one seems to care. I am put on hold for 30 minutes every time I call to tell them we don’t owe $50. Honestly Sprint you should be paying me back as I complained constantly of not having service but I never got a credit on my bill ever!

Don’t you think Sprint should correct this last $50 off my bill that I don’t even owe? Even if I did owe it, which I don’t they should eat it as we both suffered for 2 solid years of no service.

Ridiculous! Sprint is trying to nickel and dime the little guy. Really! Shame on you Sprint!"

"whole system as a whole is jacked, numerous times I have left frustrated. In regards to services not being handled properly or mere careless of people managing accounts. The only reason I'm stuck with this crap , is financia restriction at the moment or id be gone.

Resulting in me The customer paying out of pocket, for the company's errors. This place is a joke. The fees and way this company puts together procedures is a joke and designed to F*** you everytime. "

"Can't make a phone call at home without drop calls. Download speeds less then 3.0 upload speed. 04. How can you be 1% different then the rest . You are in 4th place for a reason worst service."

"All I wanted to do was add 1G of data to my plan to get me through the month. I had received a message from Sprint saying "All of your shared high-speed data has been used. Your speeds have been reduced to 2G until your usage starts over on 01/03/2018." I then went on-line to add data, as I have done many times in the past but there was no way to add the data. My data usage online showed as 0.9978GB/1GB. So on the one hand Sprint tells me I have used all of my data for the month but on the other hand they won't allow me to add data because I haven't used all my data! I then called customer service, was placed on hold forever and the customer service rep says she is searching for new plans for me. I told her I don't want a new plan, I just want to add 1GB of data for $15. First she tells me it can't be done with my plan. After I tell her I have done it numerous times in the past, she puts me on hold again. When she returns she says yes it can be done and she says I will receive a message informing me the data was added. All in all it took more than one-half hour to do what should have taken one minute! I can't wait until my contract expires so I can change companies. What a waste of time!"