"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"The claims process, delivery process, and communications were all excellent and allowed for a quick repair (initiated and mailed on a Wednesday, returned fixed the following Monday) on a cracked tablet screen."
"You reimbursed me 100% for my defective appliance. The check came in only a few days! "
"The service was excellent."
"No hassle payment on claim"
"My printer croaked under warranty...they made shipping back free and easy, as well as getting a refund on an non-repairable unit. "
"I am upset I received my replacement in a WALMART Gift E- CARD. I did not pay for that item with a gift card and would like to get a replacement with a check so I can go where I choose. I sent a email about my concern and no response about my issue being resolved."
"They helped me resolved my issue "
"everything went FAST and EASY"
"SquareTrade/Allstate made it very easy to file a claim, and when the manufacturer didn't seem very cooperative to get my product repaired, SquareTrade offered me a full refund of my purchase price. I'll be honest that that's not what I expected from an insurance policy, I thought it would be a hassle."
"I have not received my $40 giftcard for replacement yet."
"The process was easy after providing a million receipts of purchase. Easy to mail, tracking & return. My daughter was satisfied with the repairs. "
"Allstate clearly communicated their procedures to me to receive their services. The only negative factor is not being reimbursed for the cost of shipping my printer to Allstate. "
"Terrible, they got my adress wrong and i called to give em ny right adress and i still havent received my check."
“Hello Reviewer3429012213,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
CF”
"My product stopped working after 5 months. When I went to my $22 protection plan I was told I hada 5yr warranty from the company. When I complained that it was wrong to offer me a 2 year protection plan on a product with a 5 year warranty (that I had no idea) they fulfilled my claim. "
"Easy to do ship them and quick turn around time from them."
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer256496666,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure that our customers receive their payment quickly. We apologize that this did not occur in this case.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RR”