"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Muy buen trato, lo puedo recomendar, lo unico que deberian tener personas que lleguen a las casas cuando las personas tiene impedimentos para y no pueden llegar algun lugar a llevarlo a reparar"
"Although it was a rocky start (as Square Trade wanted us to diagnose the problem with the LG French Door refrigerator before they sent a repairman by pulling out the fridge from wall and disconnecting it going through a certain procedure!) Imagine doing this by a 74 year old senior citizen! I couldn't even put my arms around the front of the refrigerator! I had to have my son help me, went through procedure and found the fridge still did not work -- so finally they sent a repairman! The repair company was not reliable-- took about 3 weeks before the fridge was successfully repaired. I realize this is not Square Trade's fault; however they need to make a better selection of the repair company for a much smoother and faster service. To be fridge -less during the months of August and Septmber was a nightmare and the food spoilage outrageous! I know I will never buy an LG product ever again!"
"To charge or sell easy to resolve a problem never"
"I have bought several of these plans over the years for various items. I had purchased one for a reclining chair I bought for my son. He used it while on his computer for collage classes, so it was used a lot. The chair developed several issues and was not able to be used. I contacted Allstate per the instructions and foled a claim. The process was fairly easy and I also made several calls with questions and they were handled quickly and professionaly. In a matter of days the claim was handled and I received a refund for the item as it could not be repaired. I would recomened this product for items that will see regular use."
"This is the VERY BEST PROTECTION PLAN I've ever purchased. They were exceptional knowledgeable and so helpful to resolve this issue, especially regarding my age. I will ALWAYS purchase these plans thru Walmart, because they simply take care of you and your needs. THANK YOU, ALLSTATE, YOU WERE SPECTACULAR!"
"hard to get allstate to answer question. not easy to fill out question to get help. fair company though dr marvin"
"Good service and prompt mailing of check...tks"
"My claim was handled very efficiently and resolved very quickly"
"took too long but finally settled"
"FIle my claim and was able to replace my socket fan!! "
"I am computer illliterate,used the telephone work great. whom ever I talked to was very patient with me.He was so kind ,I really appreciated it."
"Fit it is working again, thank you for the speedy service."
"easy ,quick and no problems."
"We purchased an extended warranty for a loft bed/desk through wayfair. After a year, a rung on the ladder broke and the bed was starting to fall apart. All State was easy to work with and refunded us the entire cost of the bed. "
"It was very professional they was very understanding they made it clear how things work and it didn’t take long for them to get everything done and sent back."
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer694959741,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to assist all of our customers and provide efficient and effective resolutions. However, per our terms and conditions, customers must file a furniture claim within 30 days of when the issue occurred. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
RS”