ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.96/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.90/5
Customer service:
3.79/5
Return/Replacement policy:
3.88/5
Featured Review



Verified
5/5

2024-12-16

Laptop rehabilitation

"Great job Allstate. You did best."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Great service.

"I had an issue and it was promptly taken care of. I would use again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-12-16

Can't give a full review yet still waiting on what is going on with my laptop in repair is all it says since 12/10

"still waiting on repair no other messages on when or if it can be repaired "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-12-16

Great plan. Small flaw

"Claim was very easy to do, but they don’t take into account inflation. We bought the exact same item and it was $30 more, plus you don’t get any credit back from the warranty purchase. So its cost is extra as well. All in all we had to spend an additional $64 to get the exact same item with an extended warranty. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Excellence

"Everything was perfect. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Fast, courteous service

"The Allstate customer service Rep was very helpful. My claim was processed promptly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Very pleased with customer service

"Talked with a real person each time I called. The repair was done and I received my computer back in a week—which was the initial estimate I received. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-16

Great service

"I sent in a claim and it was immediately taken care of"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Delivers

"Replaced my printer with no hassle. The new one works great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

A wonderful experience

"My TV went on the fritz and it was about two years into a four year agreement with Allstate. I called and they had me try several different. Adjustments and none of them seem to work. They sent me an email as we had had several conversations and we’re not always able to get to the same person, but the email stated that I had a choice and to choose the replacement TV that I wanted. I chose and the next day I was notified that it was going to be delivered in a day. It was a wonderful experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-12-16

Prompt Processing

"Claim for my Blu Phone was prompt, but the merchant wouldn't permit splitting payment to purchase a replacement phone that cost more than the old phone. This didn't make a lot of sense since the merchant offers the Allstate warranty with its phones."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-12-16

Wonderful protection plan

"Prompt easy and turn around time exceeded expectations "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

speedy and easy claiming process!

"My kind of protection plan!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Quality Care!

"I always receive quality care when I file a claim."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Fantastic experience.

"Very, quick and easy. They got my problem fixed right away. "