"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"A very pleasant experience. "
"I had questions about if I needed to cancel my trip and what insurance to select and the agent was so helpful !"
"Comparing and buying through Squaremouth is great. The issue with insurance is filing a claim and getting paid. Squaremouth is NOT the insurer. Will Squaremouth help with claims? Will Squaremouth assure those who purchased policies via Squaremouth website are treated fairly if a claim is made?
Hopefully, we will not have to see."
"Too easy and super affordable."
"Seamless and smooth, enjoyed the experience "
"I’ve used Squaremouth several times now for overseas travel / health insurance. The options are presented very well , making it easy for me to select the coverage that I want. "
"The web site is straight forward an easy to use."
"Very easy to navigate the site. Less easy to compare the small print in all the plans."
"Very easy to understand and compare policies to fit our travel plans"
"Outstanding. Justine took the time to verify and cross reference the information to help choose the most appropriate plan for my individual situation. She was pleasant, caring and extremely knowledgeable. She did not rush me any explained all my possible options when answering my questions and concerns. She was a true pleasure to work with.
Thank you"
"It found it easy to use the website to compare plans, learn about them, and make the purchase. "
"I continue to purchase travel insurance with Squaremouth and find it a good, consistent experience, including phone support when needed. "
"Just purchased a policy. Website and navigation are well designed. Clear pricing, documentation of policy.
Very good communication. Thank you "
"So easy to figure out which insurance served our needs the best
"
"Easy to review and compare and lots of companies to choose from with great rates"
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for taking the time to share your concerns. We understand that filing a claim and being fairly compensated is a crucial part of your travel insurance experience. While it’s true that Squaremouth is not the insurer, every policy purchase comes with our Zero Complaint Guarantee. This guarantee ensures that the travel insurance policy you purchase through our website is from a reputable provider committed to handling your claim fairly and honestly.
If you ever find yourself in the unfortunate situation where a claim is denied and you believe the decision was unfair, our team of licensed claims adjusters will thoroughly investigate your case and advocate on your behalf. We’ll mediate with the provider to work toward a fair resolution. If we determine that the claim was not handled to our satisfaction, we will take action by removing that provider from our website and no longer selling their policies. Read more about our Zero Complaint Guarantee on our website: https://www.squaremouth.com/zero-complaint-guarantee
We hope you never need to file a claim, but if you do, we’re here to ensure you receive the support and fair treatment you deserve.”