"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"Easy to navigate and reasonable costs"
"Easy to navigate web site and fairly priced"
"I am a repeat customer (5 times so far).
Easy to find the best carrier for my needs."
"Good --will use again for upcoming trips."
"Made it easy to compare and select the right policy for me. Customer service for was great - all reps were knowledgeable and helpful."
"I felt like there were too many smoke and mirrors. I just needed health insurance. I couldn't find specific examples regarding each company of how often they settled claims for health. If you are selling insurance, and are helping out the customer, it would be useful to know statistics of how often claims are settled in favor of the insured, the rate of satisfactory customer, etc. If it's a tool to help the customer compare, then please give us honest information to compare."
"fter a simple process to review policies, I selected one to purchase it.
That's when I ecperienced a frustrating delay. No matter which credit card I tried , they were declined. Checking with my banks, every one said there was no problem with any of them. I called Squaremouth and the first representative was almost useless. He tried to buy the policy directly and was also unsuccessful. He told me the bank was the problem, clearly untrue.
After a period of time, I tried again on the website and again was unsuccessful. Again I called and this representative offered to call back which didn't happen.
The next day, I tried again on the website and was successful.
BTW< using one browser, i got one price while using another, the price for the exact same poicy wes $100 cheaper. "
“Thank you for sharing your experience, and I apologize for the frustration you encountered. We strive to provide a seamless purchasing process, and I'm sorry to hear that this wasn't the case for you.
After reviewing your purchase attempts, it appears that your experience coincided with a temporary issue with one of our providers' merchant processor, which affected some transactions during that time. This was an unfortunate situation that only impacted that one provider, and I can understand how frustrating it must have been to have your cards declined without a clear reason.
Regarding the price variance you mentioned, I’ve checked our records and found that the policy was consistently quoted at $386.00 across all your purchase attempts.
We appreciate your patience in ultimately completing your purchase and apologize for any inconvenience you experienced with our customer service during this time. Your feedback is invaluable as we work to improve our services. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do for you.
Thank you for choosing us for your travel insurance needs.”
"All the 5 stars are for easy to get. You just push a key. Try dealing with them. "
“Thank you for sharing your feedback. We’ve reviewed your account and noticed that there were no interactions with our team at Squaremouth regarding your recent travel insurance purchase as your purchase was done independently online.
If your comment was directed toward the insurance provider itself, we encourage you to reach out to them directly for further assistance. However, if there’s anything specific about the Squaremouth website or your interactions with our team that we can address or improve, please don’t hesitate to let us know. We're here to ensure a smooth experience for all of our customers.
Thank you for choosing us, and we’re here if you need any further assistance.”
"I was disappointed with the resolution of my claim. Staff was responsive and courteous, however, I believe the contract language was misleading That is, the word trip was used to mean travel only, not additional loss owing to travel problems.
Despite requiring extensive information regarding non- travel claims, the company and its subsidiary Tin Leg ultimately honored only the loss related to the actual travel portion of the trip."
“Thank you for sharing your experience and for your kind words about our staff’s responsiveness and courtesy. We value your feedback and are sorry to hear that you were disappointed with the resolution of your claim.
We understand your concerns regarding the contract language, particularly the interpretation of the word "trip." In this instance, your claim was processed under the Missed Connection benefit, which provides coverage specifically for losses directly related to the travel portion of your trip. This benefit has a limit of $100 per person, and we ensured that your claim was paid up to this maximum amount.
We strive to be transparent in our policy terms and are continuously working to improve our communication to avoid any confusion. We appreciate your feedback and will take it into consideration as we review and refine our policy language.
If you have any further questions or if there’s anything more we can assist you with, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to help.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.”
"Sorting through the insurances is easy. I thought I picked the proper one for me but when I submitted a claim for trip delay cost incurred it was denied.
How does one know the intricacies of the specific insurance policy regarding claims prior to submitting a claim? Don't know what else to do."
"Having selected Aegis, when we were unable to board one leg of our trip, we were forced to buy another flight. I notified SquareMouth that I'd be filing a claim. Once filed, SquareMouth asked that I provide them with the docs submitted to Aegis. I was never contacted by Aegis before or after their denial of the claim. SquareMouth asked for an itinerary including all receipts (8+ hotels, planes, trains, buses)...which I no longer had. Being 2 mos after notification, it felt like a conscious effort to prevent me from filing a claim. Their Zero Complaints claim is bogus."
“Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered during your trip and with the claims process.
Our Zero Complaint Guarantee is our promise that the travel insurance policy you purchase through Squaremouth is from a reputable provider who will handle your claim fairly and honestly. If your claim has been denied and you believe the determination was made unfairly, our team is committed to investigating your case and mediating with the provider on your behalf.
To advocate for you effectively, we need to obtain the claim documentation from you. This includes the itinerary and receipts related to your trip, as these documents are essential for us to build a strong case on your behalf. Unfortunately, without this information, we are unable to proceed with the process.
We understand that gathering these documents can be challenging, especially after some time has passed. However, these requirements are in place to ensure that we can provide you with the best possible support and achieve a fair outcome for your claim.
If you are able to locate any of the necessary documentation or need further assistance in obtaining them, please do not hesitate to reach out to us. Our team is here to help you through this process.
Once again, we apologize for any inconvenience this has caused and appreciate your understanding.”
"No help. Just by directly from the company you decide on "
“Thank you for taking the time to share your feedback. We apologize for any frustration you experienced during your recent interaction with our customer service team. Our primary goal is to help travelers like yourself quote, compare, and purchase policies from all major providers through our site. Once a policy is purchased, any subsequent changes or cancellations must be handled directly by the individual provider you chose. This process is in place because each provider has its own policies and procedures that we do not control. We understand how this could be inconvenient, and we are sorry for any confusion this may have caused. We strive to provide clear information about this process, and we appreciate your feedback as it helps us improve our communication. If there is anything else we can assist you with, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.”
"No email and you want a review "
“Thank you for sharing your feedback. We apologize for any inconvenience you experienced. Please be assured that our policy documents are emailed immediately upon purchase, but sometimes they may end up in the spam folder.
We have reached out to you and are glad to hear that you found the email. As an additional measure, we are also mailing you a physical copy of the policy documents.
Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us.”
"So so, clunky, email verification of account password change didn't work"
"I usually buy insurance from this co. Very simple system and gives us lots of choices. This time, I've noticed that insurance companies changed quite a bit and became expensive and provided less coverages where it's important. It's not this agents' fault but I was surprised, since it wasn't like this 6 months ago."
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for sharing your feedback with us. We understand how important it is to have clear and transparent information when selecting the right insurance plan. On our marketplace, every provider includes customer reviews specifically for that product. To help you make an informed decision, you can sort these reviews by Most Helpful, Most Recent, Star Ratings, or even select the “Filed Claim” option to see only reviews from customers who have filed a claim. We believe this helps provide a more comprehensive understanding of each plan's performance and customer satisfaction. If you have any further questions or need assistance, we're here to help.”