"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"just had some edits to purchase. prompt, easy, helpful"
"I had to my some last minute changes and customer service handled it quickly without any problem!"
"Comparing travel insurance using varying filter features was easy. Reviewing each plan at a glance and in more detail, was very helpful. Overall, a useful site by which to make a well-informed decision. "
"Easy to use, comparisons were helpful and easy to purchase from this website."
"I needed to find some trip insurance to cover me for travel during hurricane season. Squaremouth directed me to multiple options and made it easy!"
"Knowledgeable, Helpful, Answered all questions."
"The agent I spoke with was, as noted, less than helpful. When I asked her to explain something she answered using words like "maybe" or "possibly". I am still not sure whether I bought the right policy for me or not."
"Great options and various policies per requirement"
"I have no experience with travel insurance and Joanna was terrific and reminded me that price doesn’t guarantee quality. Consequently I have the simple coverage I need and she saved me from myself and saved me money. Hopefully I won’t need to access it but it’s also good to know Squaremouth can be my backup assistant if I have trouble with the actual insurance company should I need to file a claim. "
"Promo, informative, professional "
"I got a quote for travel insurance, and the quote provided did not show the currency. As I was clear about my location being Australia, and there was no currency indicator on the quote, it was an unpleasant experience when I saw the bill. I would have chosen someone else if the true cost had been revealed."
“Thank you for sharing your feedback. We apologize for the confusion caused by the missing currency indicator on your quote.
Please know that our policies come with a money-back guarantee, which allows you to receive a full refund as long as no claims have been filed. To take advantage of this, you can contact the provider directly, but please note that this offer expires at midnight tonight.
We appreciate your understanding and hope to have the opportunity to improve your experience in the future.”
"Very easy to sign up
Positive Reviews"
"Easy site to navigate with multiple choices. Will use again when the need arises."
"The site made it easy to compare and buy the travel insurance that was appropriate for me for a 10-night cruise."
"I like price comparisons Easy to usr"
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for sharing your feedback. We apologize for any confusion you experienced during your interaction with our agent. We’ve performed a full quality review of the conversation, and we agree that the agent could have been more specific when explaining the differences between trip cancellation and trip interruption coverage.
While we strive to provide as much clarity as possible, our agents are unable to guarantee coverage, as each claim is evaluated based on the unique details of the situation. However, we understand the importance of clear communication and will ensure additional training is provided to improve the explanations we offer.
If you have any remaining questions or would like further clarification on your policy, please don’t hesitate to reach out. We are here to help.”