"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"Shea was knowledgeable about the product I was looking at & offered helpful information both in making a purchase & understanding how to have the documentation in case I should need to use it. I feel at ease with my policy choices."
"So easy. They made the search for my specific plan easy, which made for a quick transaction providing everything I needed. Start to finish 15 minutes."
"After comparing options online, I called with a few questions. My call was answered with very little wait time. The agent was polite and knowledgable, answering all my questions."
"Bought insurance to cover an upcoming cruise. Squaremouth made it easy to find and compare policies. Whole process took less than 45 minutes."
"easy to schedule insurance
online"
"easy to use the site. I hope I don't have to use it."
"It is great to talk to a very articulate and clear person on this very complex insurance subject! I appreciated Stacyʻs clarity very much!"
"I had no problem understanding the policy details and got a good policy at a fair price. I'm also familiar with Generali and they seem legit."
"After I went through the process of purchasing the policy and paying the premium for our 10 day cruise, I was sent a confirmation email showing the same departure and return date giving only one day of coverage. The customer service person said it was an error on their part and would correct the mistake but would increase the cost by nearly double the amount. I told her I would need to cancel the policy as I thought the cost was too much. I was told I have to send an email to the enrollment dept. asking them to cancel the policy. This entire process has been very unsatisfactory ."
"The layout of the website is very easy to navigate. The companies represented are great and the prices are reasonable for the coverage offered especially for cruise travel."
"I was looking for reasonable travel insurance and was told to try Squaremouth.com. They have a variety of companies and policies and I was able to compare and pick the best company and price that suited my needs. And it was so easy, convenient and stressfree!"
"no issue with actually reaching a human person. And then, the agent spoke clearly and was efficient with the details I needed to answer my question. No complaints"
"Quick and easy.
will use again."
"The coverage in the policy documents I received after purchasing does not match the limits in the quote I selected. I have submitted a complaint to Squaremouth and am waiting for a response."
“Thank you for your feedback. We understand how important it is to have your coverage details match your expectations.
Upon reviewing your account, we see that you reached out to us on September 23, and our customer service agent promptly explained that the difference in coverage limits was due to your selection of an upgraded level of coverage, which is reflected in your policy. Based on your response from September 24, we’re glad to hear that the explanation provided the clarity you needed.
If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help and ensure you feel confident in your coverage.”
"Perfect. Every thing I needed for insurance! "
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for taking the time to share your experience with us. We are sorry to hear that the policy didn’t meet your expectations and that you felt the process was unsatisfactory.
Upon reviewing your account, we found that the policy was purchased online independently, and there was contact with the insurance provider directly regarding your coverage. Based on our records, you spoke with the insurance provider on August 25, 2024, to cancel your policy directly with them. When you reached out to us afterward, we promptly canceled the additional Accidental Death coverage you had with us.
We understand that the confusion around coverage dates and the subsequent cost increase was frustrating, and we are sorry this impacted your decision. For future reference, we’re happy to help guide you through the purchase process to ensure everything aligns with your trip details and expectations. I recommend reaching out to our customer service team for your future travel insurance needs to be sure your policy details are correct. Our team is available 7 days a week.
If you have any further concerns or need assistance with anything else, please don’t hesitate to reach out. We value your feedback and are always working to improve.”