"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"No help. Just by directly from the company you decide on "
"No email and you want a review "
“Thank you for sharing your feedback. We apologize for any inconvenience you experienced. Please be assured that our policy documents are emailed immediately upon purchase, but sometimes they may end up in the spam folder.
We have reached out to you and are glad to hear that you found the email. As an additional measure, we are also mailing you a physical copy of the policy documents.
Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us.”
"So so, clunky, email verification of account password change didn't work"
"I usually buy insurance from this co. Very simple system and gives us lots of choices. This time, I've noticed that insurance companies changed quite a bit and became expensive and provided less coverages where it's important. It's not this agents' fault but I was surprised, since it wasn't like this 6 months ago."
"During comparisons of policies there is no back buttons "
"This is a problem, just came for a product/ service. "
“Thank you for your feedback and for bringing this to our attention. We apologize for any inconvenience caused.
After your purchase, an email with your proof of coverage was sent immediately to the email address provided. This email might have been filtered into your spam or junk folder. We recommend checking those folders to see if it might be there.
Additionally, a member of our customer service team will be reaching out to you today to offer further assistance and ensure you receive your documents. They can also resend the proof of coverage to you directly.
We appreciate your patience and understanding, and thank you for choosing us for your insurance needs.”
"the protection you get is amazing"
"Second time using them to find affordable travel insurance for all situations! Thank you!"
"I looked for alternative travel insurance besides Allianz. I already had some insurance on my credit card and was able to just purchase the parts I wanted. The website was user friendly but I did call with a question. My call was answered promptly and the fellow was very easy to talk too. I'm glad I searched because I got just what I needed and a very good price!"
"I clicked on a link to purchase travel insurance from Berkshire Hathaway Travel Protection, and somehow ended up doing business with Squaremouth. Everything went smoothly, but I still don't know what Squaremouth is. "
"Web site not well designed, doen't refresh very fast when options are chosen."
"Provided multiple options quickly. Straight forward process to select and purchase a policy"
"Everything went smooth!!!"
"Squaremouth makes shopping for travel insurance easy by allowing a side by side comparison of policies and offering endlessly customizable filters. "
"Very clean and straight forward and easy"
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for taking the time to share your feedback. We apologize for any frustration you experienced during your recent interaction with our customer service team. Our primary goal is to help travelers like yourself quote, compare, and purchase policies from all major providers through our site. Once a policy is purchased, any subsequent changes or cancellations must be handled directly by the individual provider you chose. This process is in place because each provider has its own policies and procedures that we do not control. We understand how this could be inconvenient, and we are sorry for any confusion this may have caused. We strive to provide clear information about this process, and we appreciate your feedback as it helps us improve our communication. If there is anything else we can assist you with, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.”