"Actually the best single online shopping experience I’ve ever had. Every possible question anticipated and answered completely and transparently. The human and technical factors comprising a website are here superb and should be a model for everyone else. Thanks for doing it right. "
"I was referred to Sharon Ison by one of her clients. I emailed her telling her that I was interested in purchasing trip protection insurance. She responded quickly providing several options and highlighted a few important items. I reviewed and purchased. I sent her a message that I had found what I was looking for and completed the purchase. "
"Agent was very professional, informative, and helpful"
"It was nice that you can get quotes from multiple companies to quickly compare and contrast. "
"Quick and easy to compare policies"
"Spoke to two representatives that were helpful and not pushy. The options were great with detailed information. I highly recommend Squaremouth."
"It was nice to compare multiple choices."
"It's always good to see all choices when decisions about insurance is concerned. You make it easy by showing all of the companies in one place with the cost right up front. I always go to Squaremouth when I need travel insurance."
"Beyond best in class service levels. The expertise and information shared was amazing. "
"With taking multiple trips this year we were looking to buy one policy instead of a number of separate ones. Finding this company and it's ease of use and coverage covered what we wanted."
"Makenzie was very knowledgeable, helpful and friendly."
"Very easy to use website. Competitive rates. Happy with rates and service."
"This was my first experience with Squaremouth and I found the site easy to use and very comprehensive. The comparison tools laid out options and the explanation of all the different components was very clear. The actual purchasing of a policy was smooth and seamless."
"Spoke with Jasmine at SquareMouth…..she asked me a few questions, gave me a quote for what I needed, and the whole process took a few minutes….Jasmine was very knowledgeable about the product….."
"After speaking with the agent and telling him the cost of the cruise which was $1799 with
Travels with Alan for $1799. He sold me a policy covering only $900. Now I have to cancel this policy and start all over. "
"Website easy to use. Thanks "
A rep from Squaremouth.com, squaremouth, has responded:
“Thank you for taking the time to leave your feedback. We apologize for the frustration you have experienced.
After reviewing the call recording of your interaction with our customer service team, we found that our agent confirmed that the total trip cost was $1799 and handled the situation per our policies and procedures. It appears there may have been a misunderstanding or miscommunication during the call.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to contact us directly. We are committed to ensuring your satisfaction and would like to assist you in any way we can, including making the corrections or helping you find another policy.
Thank you for your understanding and for allowing us to clarify this situation.”