"Thank you for helping me change my credit card number"

"Good. The representative was friendly, knowledgeable, and helpful."

"Not good at all. Sending Disconnect Notice letters to customers when they are in fact paid automatically, should NEVER happen."

"Terrible. One person should be able to resolve this the first time. I would like a manager to contact me at ***-***-****."

"I had seen some negative online comments regarding StarTex customer service, but that was not my experience. I found the Customer Service Rep. response time to be fairly quick, and information shared with me was pertinent to my interest (not just StarTex's interest)."

"Personable, caring, and professional."

"Give your reps the right info so they don't lie to us!"

"Customer Service Rep compared my current kwh to Star Tex Power it crushed the competition."

"Overall Very Good, could have been great if the one rep would have taken a bit more time to understand my usage history"

"Up until this time I was veryhappywith Startex"

"Star Tex Power has the best trained phone representatives ever!! I thought customer service was washed up. Star Tex changed my opinion about that. Someone at the top is paying cogent attention to the importance of the stakeholders. Kudos! Change management personified. And yes! I am a real customer, with real concerns and a genuine need to to have my concerns taken seriously. If you're looking for perfection; it doesn't exist. On the other hand, if you're OK with the best customer one might find anywhere--you may want to contact Star Tex Power. They may not be able to help you with you child care needs, b"

"I made payments on-line by having my bank make the payment within days of receiving your bill. There was an error in the account number and when your accounting office realized this, they should have refunded the money back to my bank instantly and not hold it. Because of this I was getting disconnect notices and had to do make telephone calls and go to my bank to find the error and correct it. Now demanding return of the duplicate payments"

"I was very pleased with the person that I dealt with, and would recommend Star Tex Power to any of my family or friends!"

"i loved the way i was treated and was given their undivided attention, never rushed and very pleasant. I hung up first...i like that :)"

"General experience was favorable."