"The people I spoke to can recite their lines forward and backwards and dance around any question you ask them after voicing your questions and concerns"

"Experiences in the past have been good but this type of service makes all of that go away. I have recommended Startex to many others but do not feel now that I can do that any longer. Some of the poorest customer service I have ever received!"

"Agent's English was not understandable. She was unable to grasp my question. She ended up telling me to cancel my service. My question was regarding billing/usage in my home that was effected by Hurricane Harvey."

"I have been a StarTex customer for a few years and always get great service."

"Resolved my issue with no problems.."

"after Pete from Startex set me up on my second home, he had the nerve to call me on saturday to try an upsell me. He knew my house got flooded and we lost almost everything. So what does Startex do? they call me back the next day trying to upsell me on a AC protection plan acting like they are doing me a favor. In actuality, it was a bad deal and extremely tacky. I was with about 30 other people at the time of the call and they were all appalled that your company would try to upsell people suffering from the Harvey disaster."

"Never had any problems like some other places and customer service is AMAZING and prompt!"

"Excellent! Highly recommend"

"The Rep did what he could. I have no complaint against him. I was trying to find out if there was any tentative schedule for our power being restored after Hurricane Harvey. Apparently, there was not.....He tried..."

"It has been ok. I think that I will be looking for another provider when the contract is up."

"Being a resident of the Houston area and the impact of Hurricane Harvey I was in a position of stress and worry about my electric service. The representative was such a calming and helpful individual that you should be proud of. I would recommend StarTex to absolutely anyone and everyone. My representative went above and beyond assisting me. Thank you!"

"PLEASE POST THIS: NO! TO RED CROSS. RED CROSS IS A SCAM. ASK RED CROSS WHERE IS MONEY COLLECTED FOR HAITI? $$$$MILLIONS COLLECTED AND KEPT BY RED CROSS."

"No Problems, Excellent Service"

"your service is excellent just to need keep it as it is"

"The electric service is fine. The telephone reps need much improvement."