"Main reason for the 3 star rating is because I experienced an issue with the website, i.e., it indicated that the air filter was not available at the Stevens Creek location. Contacted the parts department and spoke with Marcus, he was super helpful and fixed the parts issue while we were on the phone. Overall a great customer service experience.

On a side note, I do believe that the website's search capabilities, user interface and checkout process can be improved. "

"Easy finding the parts and order process"

"Know your car VIN to avoid buying the wrong part"

"Super fast shipping’s don the best price in OEM parts! Secure purchase process !!"

"Perfect fit! They verify the right product for your vehicle before the sale!"

"Consistently helpful finding and ordering hard to find FJ40 parts for my 1973 Baby. "

"User experience needs improvement "

"Why doesn't it allow you to ship at another address instead of your billing address?"

"--they have the best prices on factory parts and good service -- simply, they want to sell a lot of parts; not like the typical Toyota greedy dealer who just wants to make a singular high profit on low volume sales. . -- we need more businesses like this in the world. ."

"EASY TO USE PARTS ARE EASY TO FIND AND GET!"

"Called parts sept, great customer service! "

"Easy to buy only issue is some of the items don’t have pictures would be good to see what you’re actually buying"

"I found the part I was looking for and was able to order and pay easily and quickly."

"The parts gentleman walked me thru the process he was amazing"

"Cheapest prices and helpful sales staff"