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Verified
5/5

2003-11-02

"Excellent!
My order came 4 days early out of an expected 5-7 day wait.
Item was perfectly boxed, exactly as expected and at an unbelievable price.
Not too much haranguing about buying extended warranties.
Glad to use them again.
"

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1/5

2003-07-23

"Their web site lists the Nikon Coolpix 5700 for $705 after mail in rebate. I called them and spoke with a salesperson named John. The first question I asked him was is the camera was in stock?...he said yes. I asked if he was sure it was in stock and he said yes the camera is definitely available. I agreed to order the camera and after I finally made it clear that I would not buy any of their inflated priced extras John told me that the camera is not in stock and that I would have to back order it. John and I exchanged a couple nastygrams via email in which I told him that what he is doing is a scam and that he is a total dumb--- for thinking he can get away with it. Here is the email that I got back from John:

"From: stop4camera [mailto:****@****] Sent: Monday, July 21, 2003 11:33 AM
To: ****@****
Subject: RE: john@stop4camera

A scam I guess it worked on you didn't it I cant believe an educated guy like you could go for a coolpix 5700 for $800 so I see who is the total dumb ---, have a great life..."

I filed a complaint with the FTC by phone at 1-877-FTC-HELP. They indicated that there is a good chance that it will get investigated if there are other complaints. I encourage other people to file a complaint. It is easy to do by phone and there was no wait. You can also file a complaint via the FTC website at www.ftc.gov. What Stop4Camera is doing is dishonest and I believe illegal...we need to let them know this is totally unacceptable. "
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
N/A