"Able to provide a customised flight itenary at a competitive price and also we're able to change flights for me. Highly recommended."
"It was a bit weired when I got a call from a number without caller ID and they started asking my Date of Birth and Credit card. It's not good. I had to call back on 1-800 number ro verify and check it was really from student universe?."
"I called the customer service for help resolve a serious issue with my ticket. The response was speedy and the agent who attended to me - Dave was exceptionally helpful and courteous. His problem resolution was amazing. I got my previous ticket cancelled and a new one done for me,all within the hour! Communication was superb. All my worries was cleared and am 100% satisfied. Thank you Dave and the team that worked behind the scene. My sister can travel worry-free today! I recommend student unverse 10/10. I have decided to book my tickets through them going forward."
"Every time I called the call center they were able to help me. It was always very convenient and efficient!
The pricing for most flights is also very good.
The app doesn’t work on my phone but I didn’t need it anyways. "
"Quick and easy booking process as well as the customer service call to ensure everything was ok with my reservation. "
"It was fairly easy to understand "
"No matter which airline I choose, the ticket price is always lower on StudentUniverse than the official websites. Also the price doesn’t increase on a demand basis due to repeated searching of the same flights which I very much like, since the plans of international students aren't certain and they would have to look at the same flight options more than once just to be sure and book accordingly.
This is possible due to lowering the ticket prices themselves but bumping up the seat prices, which is an acceptable deal from a student’s perspective since the seat choice isn’t a priority for us.
The customer service is really solid as well, with immediate responses to queries and requests within 24 hours.
Keep up the good work, your service is really appreciated. Thank you!"
"Quite simple and easy to find flights at good prices. "
"Booking was easy - also call customer support line to get updated on ticket status . Ticket was issue a few hours later "
"Minimum price among all channels. Have been an avid user for the last 2 years."
"It's good. Looks like a reliable site for me"
"Easy to book, easy to contact"
"Experience booking with StudentUniverse was fine however after booking I realised I paid with the wrong credit card. When I followed up to ask to change the credit card used I was told my only option was to cancel the ticket (and incur the cancellation fee) and then rebook with the new credit card. I don’t imagine I would have received the same response with other booking agents."
"Surprisingly simple. Oh and of course SO helpful!!"
"They are kindly i recommend "