"Offered cheaper prices for a student than any other site and was very easy to navigate."
"Great prices for college students!"
"good experience will book again"
"easy and convenient on all deals"
"I love Student Universe! Always easy and a pleasure to work with!"
"I purchased a ticket from Montevideo to Miami with you, which got cancelled and no options nor help was ever served to me. In consequence, the other ticket that I purchased with Student Universe cannot longer be used, and again no service nor options were granted to me. I am very dissatisfied with the service I have received from the company, as it was unprofessional and exploitative. I would like to receive some type of voucher compensations so as to remedy all the hundreds of dollars extra that I ha to put from my pocket due to your incompetence"
"Cheaper than other sites!"
"It was awesome, I prefer this most of the time."
"I had to pay for a whole new flight, when my last flight was canceled and I was NOT refunded."
“Hi there, we're sorry for any confusion! According to our records, you called to cancel one of your tickets, which was cancelled and refunded, whereas your other ticket was Basic Economy, which is not eligible for changes or refunds. We advised you of the terms and conditions of each of your tickets and possible ways to proceed but you didn't elect to make any further changes. If you would like further assistance, please feel free to reach back out directly and we'd be happy to work with you to find a resolution.”
"It was an extremely good experience "
"DIFICULT TO CONTACT BY PHONE "
"Good service
Cheap flights
Good around "
"I referred a friend and she received the 20 dollar discount and then it never gave me the discount, like wtf. Annoying and annoying and annoying and upsetting "
“Hi there, we're sorry about that and we're happy to look into this and provide the code for you if there was an error. We reached out to you directly, can you please reach back out to us with your friend's email address and reservation code so we can check? ”
"Good easy to use website, not always the best pricing but sometimes it’s a steal. I’m my opinion worth checking."
"HAD A PLEASANT TIME THANK YOU"
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi there, we did attempt to help resolve this for you and offered you several options, but unfortunately it seems none of them worked for you. The first ticket you had was changed by the airline (which is outside of our control) and the second ticket was a non-changeable, non-refundable ticket. We understand that the airline was able to re-accommodate you on a new flight, and as your second ticket was not eligible for changes or refunds, we're unable to offer you a voucher for it due to airline policy. If you have any further questions, please reach back out directly.”