"Agent told me they rebooked my ticket due to delayed flight. Airline told me it hasn't been confirmed and I cannot fly on the day I was supposed to travel. Trying to get hold of them- 90mins waiting time, hard to understand while being charged international call charge. No idea if I will get any money back "
"didn't get referral discount. sad"
“Hi there, we're sorry about that—if you'd like us to look into it for you, please reach out with your email address and we can find out what happened. ”
"it was a Wonderfull experience, thank you "
"I activated push notifications because an offer popped up on the site to do that and get 10% off of the next flight. But when I went to buy my flight there was no 10% off and nothing about a promo code on my account or in my email inbox.
Also I picked economy instead of basic economy because it offered free seat selection but at the checkout when I made a seat request I got charged $4.95."
"It is the most generous and kind website ever!"
"GOOOD BOOKING TYPE,, VERY CHEAP"
"Someone sent me the referring link to get a $20 off for my first flight, but the system keeps telling me that there is some technical issue and I cannot redeem my offer. Not a very great experience. "
“Hi there, we do apologize that your code didn't work! We have manually sent you a new one that should work now, please reach back out and let us know if you don't receive it or if it didn't work. ”
"First time trying Student universe - very happy so far!"
"the website doesn't work well with Safair and load at a very very slow rate...."
“Hi there, we're sorry this was your experience! We've sent your feedback along to our website team and reached out to you directly to see if there's any specific errors you encountered or anything else we can do to help. ”
"I was looking all over for a reasonable flight home for the holidays. I found one with this tool AND I got an extra discount because I'm a prime member. "
"This is an amazing site for students to purchase tickets."
"Working with StudentUniverse was my only option to use a scholarship I had received for studying abroad. I found that tickets were not less costly than on other platforms and flight times were highly restricted."
"Easy to navigate & purchase the ticket"
"I always can count on student universe to help me save when traveling! "
"good. it ensures im protected in case of my international flight delay"
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi there, we're so sorry about this and would love to help make it right, but we can't find any historical bookings under your name. Could you please send us the reservation code or invoice number of your booking so we can look into this? ”